Customer Service Representative | AU | Ortigas
Customer Service Representative | AU | Ortigas
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1Year
25000 - 30000
1 Vacancy
Job Description
- Handle inbound calls from customers and provide support for inquiries complaints and requests.
- Process customer orders accurately and efficient
- Escalate complex issues to the appropriate department or supervisor.
- Maintain accurate records of customer interactions orders and issues.
- Ensure timely follow-up on customer inquiries and complaints.
- Provide clear and concise information to customers regarding products services and policies.
- Assist in resolving any order-related issues including discrepancies or delays.
- Contribute to team goals by meeting service targets and maintaining high customer satisfaction.
Requirements
- Bachelors degree in Business Communications or related field is preferred.
- 1-3 years of experience in customer service preferably in an inbound call center environment.
- Strong phone communication skills and the ability to handle customer inquiries professionally.
- Proficiency in using customer service software and order processing tools.
- Strong problem-solving skills and ability to handle call escalations effectively.
- Excellent organizational skills and attention to detail.
- Ability to work well under pressure and in a team-oriented environment.
- Strong time management skills to ensure timely responses to customer needs.
Benefits
- HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party Family Day Team Building and more!
What You Bring We re looking for someone who: Bachelor's degree in Business, Communications, or related field is preferred. 1-3 years of experience in customer service, preferably in an inbound call center environment. Strong phone communication skills and the ability to handle customer inquiries professionally. Proficiency in using customer service software and order processing tools. Strong problem-solving skills and ability to handle call escalations effectively. Excellent organizational skills and attention to detail. Ability to work well under pressure and in a team-oriented environment. Strong time management skills to ensure timely responses to customer needs.
Employment Type
Full Time
