Patient Care Coordinator - Virtual Assistant
Patient Care Coordinator - Virtual Assistant
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Job Description
This is a remote position.
Virtual Rockstar is seeking a Patient Care Coordinator to join our team and support our healthcare partner in managing patient communications. This role plays a key part in ensuring patients feel cared for informed and supported throughout their healthcare journey.
About Our Partner
Our healthcare partner is committed to redefining medicine through continuous research problem solving and evidence-based practice. They strive for excellence in patient care and safety utilizing a unique model that integrates cutting-edge technologies with a patient-centered problem-solving approach. Their specialized focus is on the treatment of sports-related injuries and other musculoskeletal conditions helping patients recover and thrive with innovative high-quality care.
Responsibilities
Handle patient inquiries via phone email and secure messaging.
Coordinate appointment confirmations rescheduling and telehealth setup.
Follow up with patients after visits or procedures to check progress and provide support.
Send personalized patient communications including instructions reminders and follow-up messages.
Assist with FAQs and escalate medical concerns to clinical staff as appropriate.
Maintain accurate patient records and documentation within the EMR system.
Ensure patient privacy and confidentiality at all times.
Tools & Systems You ll Use
Athena Health EMR (electronic medical records)
Microsoft 360 Suite (Outlook Excel Teams)
Pain log program for patient tracking
Requirements
Prior experience in healthcare administration or patient support is strongly preferred.
Excellent verbal and written English communication skills.
Ability to handle sensitive patient interactions with professionalism and empathy.
Familiarity with EMRs (AthenaHealth experience is a plus).
Strong organizational and multitasking skills.
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
