Cluster Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

The Cluster Manager/Site Lead must be a team player and work with other members of the team to meet all SLAs and KPIs as set out in the management contract. Engineers Senior FCs Finance Admin Procurement resource reports to him/her directly.
Procurement and Vendor Performance Management
Direct and oversight function on vendor procurement and management practices at client site (JLL direct vendors and Client direct vendors). For JLL vendors ensure negotiation and tendering including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client and/or procurement guidelines.
Direct and oversight on vendor contract and operational management based on JLL standard governance structure
Direct and oversight function on End-to-end vendor performance management.
Direct responsibility function on vendor coordination and compliance to Service contracts
Program Management ensure compliance JLL and Client business ethics protocol
Directly responsible on Vendor Service Contracts and COI compliance based JLL S&P Jaegger compliance metrics
Directly responsible on the execution of JLL Sourcing & Procurement mandatory trainings to all JLL FM team members
Financial Operations and Management
Direct responsibility on OPEX and CAPEX operational & financial management
Plan review analyze & reporting of OPEX budget variances
Direct responsibility on Accounts Receivable from Client and Accounts payable to Vendors based JLL-HQ finance compliance metrics
Directly responsible on the execution of JLL Finance mandatory trainings to all JLL FM team members
Directly responsible in leading periodic finance reviews towards process improvements
Facilities H&S Engineering & Soft Services Operations
Directly responsible in planning & implementation of comprehensive energy management program
Directly responsible in planning and implementation of Waste management program
Directly responsible in planning and implementation of Technology services and management program
Directly responsible in implementing facilities/building procedures performance reviews and measures to ensure simplification efficient and accuracy of work methods and reliability of systems.
Directly responsible in planning managing & implementation of Preventive and Planned Maintenance programme to minimise maintenance repair and replacement costs together with minimising the risk of plant failure.
Oversight function ensuring that the team liaises closely with local JLL Subject Matter Experts to maintain and ensure service standards are maintained and met
Directly responsible for Program management recommend continuous quality improvement practices. Ensuring best practices & initiatives in the country and region are reapplied and followed-up to maximize the benefits & value add to client
Program management ensure consistency of regional policies & procedures with constant updating of JLL Platforms and that all staff have adequate familiarity with the systems as well as the policies
Program management implement comply with and audit all internal management systems for quality assurance
Ensure all JLL Critical Environment (CEM) requirements are consistently met.
Ensure all Reactive Maintenance is completed as per the agreed timeframes.
Overall responsible for Financial Management requirements are completed in a timely and accurate manner.
Overall responsible for planning creation review and execution of JLL Site Field Manual for all services. (Engineering & Maintenance operations Health & Safety Environment Soft services Financial Sourcing & procurement Business continuity Plan)
Oversight ensure all Vendor partner deliverables are delivered measured and evaluated
Overall responsible in consistency implementation and compliance to JLL OPSAIDE audit Local Regulatory as well as Mandatory Accounts Deliverables
Overall responsible in consistency implementation and compliance to Client specific audits
Risk Management
Program execution and management ensure coordination of a property risk management program which identifies major property risks including occupational health and safety fire safety and essential services and environmental.
Directly responsible ensure data integrity of all information loaded into systems and comply with the audit process from time to time
Program execution and management ensure development of guidelines and strategies to protect health and safety of staff and others protect Client and JLL reputations.
Program execution and management ensure disaster recovery and business continuity planning is exercised implemented maintained and reviewed regularly
Program execution and management ensure escalation procedures are in place and observed for incident and problem reporting including advice to JLL & Client Regional Managers and insurance company.
Program execution and management ensure Clients Integrated Health & Safety Checklist Compliance & Program are achieved and implemented
Program execution and management ensure Environmental Checklist and Program Compliance
Profitability/ Savings Initiatives:
Directly responsible develop potential initiatives and strategies that lead to cost savings and service improvement are consistently implemented
Directly responsible develop/create Value engineering initiatives program
Customer Service / Client Relationships:
Directly responsible SPOC to evaluate service response time and analyze occupants service request trends and suggestions
Directly responsible pro-actively develop and manage client/business unit relationships ensuring that the expected service levels are achieved across the region.
Directly responsible Lead by example and groom the team in achieving maximum client satisfaction level
Management Reporting:
Directly responsible ensure that the team delivers meaningful inputs across the region in the development of monthly management reports.
Directly responsible Lead in monthly SLA & KPI reporting for Clients acceptance
Directly responsible administer and submit/update accurate data in JLL platforms
Directly responsible Lead in developing and creating monthly reporting and Semi-Annual Business Review
Training Learning & Development:
Directly responsible ensure the team is well trained on all facilities policies procedures and systems. Work closely with the JLL COEs to devise new and innovative methods of learning built around skill development leadership and succession planning
Directly responsible ensure JLL HR S&P Finance HSSE and JLL EO FM competency training are planned and delivered
Directly responsible ensure JLL Business Ethics Data Privacy & Information safety and Sustainability trainings are planned and implemented.
Directly responsible ensure compliance to JLL & Client Business Ethics program and Data Privacy/Information Security program
Leadership / Staff Management:
Actively encourage an environment that supports teamwork operation & performance excellence
Act as overall Leader and a coach for the team ensuring high staff morale trust and work ethics.
KEY PERFORMANCE MEASURES and KEY
Refer to the JLL My Performance Goals and Client agreed Service Level and Key Performance Measures.
Ensure and consistent compliance to SLA & KPI Targets
COMPETENCIES
Bachelors degree in Mechanical or Electrical or Electronics engineering
License engineer
Great Interpersonal skills excellent written and oral communication skills
Able to adapt in a fast-paced working environment and versatile in meeting clients changing needs and requirements
Strong analytical organization and administration skills
A team Leader with line management skills and the ability to delegate
Strong technical comprehension and knowledge in Outsourcing services
Knowledgeable in Critical Environment Management (Clean Room Data Center Server rooms)
Knowledgeable in local regulatory laws: LGU PEZA DOE BFP DOLE-Labor DOLE-OSH DENR
Process oriented Strong and experienced in Facilities OPS Maintenance Engineering Administration & Soft Services
Process oriented and strong Financial acumen (Budget management and financial analysis)
Vast experience in minor project planning/implementation MACs Implementation & Management
At least 5 years work experience in a Managerial role
At least 12 years total or combination work experiences in IFM Maintenance Engineering Property Management Construction or Project management. (BPO Facilities Large commercial buildings Manufacturing facilities Hotel back of the house)

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

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