Admin Assistant

About the role and team: 

The Admin Assistant is a member of the LSI leadership team and responsible for providing comprehensive support for the organisations office operations and logistics. The Admin Assistant is also responsible for leading numerous projects supporting LSIs growth in the Philippines. This role demands strong communication skills when acting as a point of contact for communications both internally and externally. This dynamic position requires the ability to anticipate needs think critically and offer solutions to problems with a high level of professionalism and confidentiality. 

Reporting to the Head of Lendi Services Inc you will be assisting the production and non-production teams who provide loan processing compliance and back of house support to our rapidly growing national teams of Brokers and CS this fast-paced and varied role will see you accountable for (but not limited to): 

Responsibilities: 

• Assist the Head of LSI in monitoring the team and individual staff performance in relation to their contribution to service delivery achievement of Lendi Services Inc  

• Maintains selfs proficiency with office operations and services through self-paced learning platform. 

• Performs other functions as may be deemed necessary by and needed to deliver the output guided by the companys vision mission and employee policies. 

• Provide support to internal and external customers through phone and email channel. 

• Meet timelines associated with the tasks in a timely manner and within quality standards LSI. 

• Document all necessary instructions per function/project and keep the existing updated. 

• Log all activities regularly and accurately via email or in Wiki if applicable 

Qualifications :

• Bachelors degree from a four-year college or university and at least 3 years of BPO or Financial Services experience.  

• Comfortable reporting to the Makati office twice a week or when needed.  

• Demonstrated experience in delivering results at a strategic and operational level. 

• Exceptional communication organisational and project management skills. Must be comfortable with changing requirements and priorities. 

• Proven track record in positively designing and implementing change whilst having the ability to challenge conventional approaches. 

• Sound business planning organisational financial high-level reporting and administrative skills 

• Lateral thinker with previous management & leadership experience. Applicants with experience in managing a team of managers are preferable. 

• Proficient in MS Office (Excel Word PowerPoint etc.) 

• Vendor management and vendor negotiation experience preferred. 

• Ability to effectively operate with high energy and flexibility in a fast-paced constantly evolving team environment. 

• Exemplary stakeholder engagement skills. Excellent time management and prioritisation skills with the ability to think and act swiftly andproactively. 

• Possess a strong technical background and understanding of relevant tools software and systems. Assist with technical tasks such as data analysis preparing presentations managing databases and conducting research. 

• Must be currently residing in the Greater Manila Area (Metro Manila Neighbouring provinces)

Successful candidates must have a stable postpaid internet connection and a quiet dedicated workspace at home with appropriate furniture (desk and office chair)

Highly advantageous: 

• Customer Service experience is a plus. 

• Australian Banking experience is a plus. 

• An experience working for an Australia company with a strong understanding of the cultural differences and how to manage them is an advantage. 

Additional Information :

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.

We support our people in a variety of ways but a few of the benefits that our people rave about include:

• A vibrant relaxed yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration with a requirement to work from our Makati office at least once a month.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent along with life insurance starting from Day 1.
• Access to 25 days of leave made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits including SSS PhilHealth and Pag-IBIG.

Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNAhelping us attract engage and grow the right talent while building best-in-class products. Together with our principles they guide how we collaborate support one another and make decisions to drive progress with purpose.

Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.

This is an opportunity to shape the future of a fast-growing purpose-driven company thats transforming the homeownership journey.

Ready to contribute to Lendi Groups next chapter Apply now and be part of something big!

Remote Work :

No

Employment Type :

Full-time