Application Support Analyst
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Support (90%)
Solves problems through critical analysis consultative questioning and relationship building
Responds to incoming customer support questions requests and issues by analyzing and troubleshooting each situation and always providing the customer with the best possible solution
Ensures the utmost courtesy professionalism and politeness in both written and verbal customer contacts
Receives assesses and prepares data from customers for conversion from older software versions
Documents all customer contact for future reference you must be able to channel your inner librarian
Learning & Development (10%)
Increases knowledge of Resolvers software platforms and solutions continually extending the range of topics that can be supported
Participates in constantly enhancing the quality and efficiency of Resolvers Customer Support service by providing input to improve our internal and external knowledge bases and internal processes
Qualifications & Experience
Post-secondary education or equivalent experience
Passionate about tech and how tech solves business problems
Able to learn quickly
Stellar verbal & written communications are a must
Experience supporting complex and highly configurable enterprise software applications
software applications
Required Experience:
IC
Key Skills
- Administration And Accounting
- Hardware & Networking
- Assessment
- Cost Estimation
- ABAP
- Loans
About Company
Kroll’s Restructuring Administration practice, formerly Prime Clerk, offers end-to-end restructuring administration services with unrivaled experts and technology. Read more.
