We have the below requirement:
Position: Service Desk
Mode: Full time contract
Experience: 3 Yrs
Shift Hours : 5:30 AM to 3:30 PM IST ( might fluctuate as per DST or lunar holidays in some cases ) 8:00 AM 6:00 PM PHT (Philippine time)
Support does not have to be rotational and is fixed to the timing mentioned above
No Weekend support as of now
As of now no location has been finalized it will WFH / remote work
Three to four (3-4) years experience providing IT Infrastructure field support which includes troubleshooting hardware software operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
Basic understanding of PC hardware set-up and configuration.
Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
Basic knowledge of Active Directory Messaging User Profile Administration including Remote Troubleshooting Installation and Uninstallation of applications etc. is a must.
Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.
Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10 Win7)
Experience with using and troubleshooting Outlook within a network environment (permissions calendar sharing delegation Windows laptop & Mac books Desktop MFD Mobile & Tablets)
Experience with using and troubleshooting Microsoft Office with emphasis on MS Word MS Excel and MS PowerPoint.
Good written and oral communications skills with clients and management as well as people skills.
Ability to work with deadlines and complete tasks on-time.
MCP and ITIL certification would be desirable but not mandatory
Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.)
Non-Technical
Good Customer management skill
Good in oral and written communication
Able to interact and work with customer at different levels.
Self- Driven and result oriented.
Really passionate about the work
Local language knowledge is preferred
Fluent in Mandarin/ Korean/ Japanese ( Language Skills )
Studied/Worked in South Korea is plus.
Be good at Read & Write in English.
Service Desk
