Assistant Manager and Guest Service Agent (Hybrid Role)
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Job Location:
Christchurch - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Details:
- Employment Type: Full-time (40 hours per week)
- Work Schedule: Mixed shifts including weekdays evenings weekends and public holidays
- Wage:
- Assistant Manager shifts: $30.39/hour
- Guest Service Agent shifts: $26.28/hour
- Night shift allowance of 1.25x hourly rate for any hours worked between 12:00-5:00am
- Overtime allowance of 1.25x hourly rate for any hours worked over 40 per week
Job Summary:
This hybrid position combines responsibilities of an Assistant Hotel Manager and Guest Service Agent. The role involves supervising operational aspects of the hotel during designated shifts and providing front-line guest services during others. You will play a key role in ensuring excellent customer service staff support and day-to-day operations.
Key Responsibilities
Assistant Manager Duties (Skill Level 2):
- Supervise and support front office and guest service teams
- Oversee shift operations ensuring smooth hotel functioning
- Address and resolve guest complaints and service issues
- Monitor staff performance and ensure company standards are met
- Prepare reports and assist with operational targets
- Liaise with other departments to ensure cohesive operations
Guest Service Agent Duties:
- Welcome and check in guests professionally and efficiently
- Manage reservations and front desk operations
- Respond promptly to guest enquiries and service needs
- Assist with general administrative duties and customer service
- Ensure a high standard of cleanliness safety and hospitality
Qualifications :
Required Skills and Experience
- Relevant tertiary qualification in Hospitality Tourism or Business (NZ Level 7 or higher)
- LCQ and a current Duty Managers Certificate (mandatory for management duties)
- Minimum 1.5 years of experience in a hotel front office role including experience in a supervisory or team leader capacity
- Strong interpersonal leadership and communication skills
- Proven ability to handle customer issues and manage teams
- Flexibility to work across a rotating roster including nights weekends and holidays
Additional Information :
At Ibis Christchurch we pride ourselves on fostering a welcoming and inclusive work environment. We support the growth of our team through internal training and career development.
Benefits include:
- Free staff meals during shifts
- Refer a Friend bonus scheme
- Staff accommodation and F&B discounts (up to 30%) across the Pacific region
- Access to industry-leading training via Accors online learning platforms
- Accor-paid parental leave
How to Apply:
Please apply online with your CV and cover letter. Applications close 3 September 2025.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
