Receptionist
Receptionist
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1 Vacancy
Job Description
As a Receptionist youll be the welcoming face of our hotel ensuring every guest enjoys a seamless and memorable experience from arrival to departure.
Reporting to the Operations Manager you will assist guests with check-ins and check-outs answer queries and provide support throughout their stay.
Flexibility and availability are key in this role as youll be working across a rotating 7-day roster including weekends and public holidays.
Key responsibilities:
- Welcome guests from around the world building relationships with both new and returning visitors.
- Ensure accuracy and professionalism with guest information payments and check-in/check-out procedures.
- Provide local knowledge and promote hotel facilities actively up-selling to maximise occupancy and revenue.
- Safely manage guest property ensuring correct documentation and storage.
- Promote Accor loyalty programmes to enhance guest satisfaction and brand loyalty.
- Work closely with your team and other departments including Housekeeping Food & Beverage and Reservations to ensure smooth operations.
Were seeking a dedicated and personable team member with a genuine passion for people and delivering exceptional service to join our Front Office team.
This is a part-time position with a minimum of 16 hours per week working across a rotating 7-day roster. Applicants must be available for both morning and afternoon shifts including weekdays weekends and public holidays.
The role offers a wage of $26.28 per hour.
Qualifications :
You will ideally have previous experience as a receptionist in a hotel environment however not addition:
- Exceptional communication skills both written verbal and non-verbal.
- You will be an organized individual with a high attention to detail who is also able to take initiative
- Previous experience in a Reservations environment is an advantage
- Prior use of Opera cloud & TARS Database or similar PMS is preferred.
- Ability to work a flexible roster including mornings evenings weekends and public holidays
- You will have NZ residency or be holding a permanent NZ work visa. (immigration visa support or sponsorship is not available with this role)
Additional Information :
At the Ibis Wellington were all about helping you grow your career and have a great time doing it! We love celebrating our teams wins and offer a bunch of great perks to support you along the way including:
- Learn your Way - Earn while you learn through access to the Accor Academy
- Complimentary meals while on shift
- Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide
- Access our generous Parental Leave Scheme
- Join in on staff celebrations and get recognised for your tenure.
- Accors refer-a-friend bonus
- Uniform provided & laundered
- Access to our Employee Assistance Program
Join us at Ibis Wellington where your career journey is as exciting as the destination!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
