Support Engineer
Support Engineer
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1 Vacancy
Job Description
Driving the Future of Secure Connectivity
Our client is a global leader in secure network solutions revolutionizing how businesses connect protect and scale in the cloud era. With innovative technology and a customer-first approach they empower organizations to simplify networking and security in one unified platform. Known for industry-leading expertise and a collaborative culture they are transforming the way companies operate in the digital age.
Job Description
As a Network Support Engineer you ll provide expert technical support to global clients troubleshoot complex network issues and guide customers to seamless solutions. You ll act as a trusted advisor while collaborating with cross-functional teams to ensure exceptional service delivery and long-term client success.
Your Daily Tasks
- Provide technical support to customers worldwide.
- Own and manage customer issues through to resolution.
- Research diagnose troubleshoot and identify solutions with a positive can-do attitude.
- Serve as a focal point for customer needs and act as a trusted advisor by understanding their business and aligning solutions.
- Advocate for customers internally while collaborating with product management engineering sales and finance teams.
- Track and monitor customer status to identify areas of concern and growth opportunities.
- Contribute to building and expanding the company s Global Support Services.
Requirements
The Qualifications We Seek
- Strong computer skills especially in Networking TCP/IP Firewalls and proxy servers.
- CCNA Certification or equivalent knowledge.
- Understanding of VPNs IPSEC security protocols and standards.
- Excellent troubleshooting skills and enthusiasm for solving real-world problems.
- Effective English communication skills both oral and written.
- Ability to adapt and work efficiently in a dynamic environment.
- Skilled in managing multiple tasks and collaborating with cross-cultural globally dispersed teams.
- Reliable team player willing to work at least 5 shifts per week including weekends and holidays.
- Advantageous: Experience with Cloud or SaaS technology providers.
- Advantageous: Previous Tier 1 Support Engineer experience in security companies.
Job Overview
Shift: 8 AM 5 PM (5 working days per week between Monday Saturday)
Work setup: Work from Home
Benefits
Exciting Perks Await!
- Private Medical Insurance
- Access to Sportmaster
- Career growth opportunities
- Global career exposure
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit Are We
EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy we are thrilled to announce our entry into Macedonia a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the countrys growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region. With our entrance into Macedonia EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with top-tier outsourcing services while fostering strong ties with the local community. EMAPTAs presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.
#EmpoweringPeople #EmaptaEra
The Qualifications We Seek Strong computer skills, especially in Networking, TCP/IP, Firewalls, and proxy servers. CCNA Certification or equivalent knowledge. Understanding of VPNs, IPSEC, security protocols, and standards. Excellent troubleshooting skills and enthusiasm for solving real-world problems. Effective English communication skills, both oral and written. Ability to adapt and work efficiently in a dynamic environment. Skilled in managing multiple tasks and collaborating with cross-cultural, globally dispersed teams. Reliable team player willing to work at least 5 shifts per week, including weekends and holidays. Advantageous: Experience with Cloud or SaaS technology providers. Advantageous: Previous Tier 1 Support Engineer experience in security companies. Job Overview Employment type: Full-time Shift: 8 AM 5 PM (5 working days per week between Monday Saturday) Work setup: Work from Home
Employment Type
Full Time
