Technical ICT Delivery Service Manager
Technical ICT Delivery Service Manager
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Job Description
Role Overview
We are seeking a highly skilled Technical ICT Delivery Service Manager to lead advisory delivery and support services for our clients across voice and data infrastructure cloud and service management solutions. This role combines technical leadership client advisory and project oversight to ensure high-quality delivery innovation and long-term client value.
Key Responsibilities
Advisory & Consulting
Provide advisory services on voice and data infrastructure cloud and service management solutions using insights to recommend future improvements.
Act as a technical advisor during client engagements designing infrastructure solutions and delivery models.
Prepare and deliver technical proposals presentations and responses to RFPs.
Project Leadership
Lead technical teams in implementing data and voice infrastructure projects.
Oversee technical infrastructure service delivery ensuring compliance with budgets quality standards and client expectations.
Participate in presales activities and assist in preparing bills of materials and designs.
Operations & Maintenance
Oversee maintenance and monitoring of company network security and computer systems.
Manage storage servers virtual environments and network devices to meet organizational needs.
Maintain network performance through monitoring analysis troubleshooting and vendor escalation.
Coordinate with vendors suppliers distributors and contract consultants to maintain a productive environment.
Knowledge & Capability Development
Contribute to a knowledge-sharing culture by documenting and sharing project experiences and solutions.
Attend professional development training and acquire relevant certifications.
Maintain partnership requirements with key network vendors (e.g. Cisco) by achieving required certifications.
Requirements
Personal Attributes
Strong knowledge of the ICT market in Kenya and the region.
Excellent technical proposal and report writing skills.
Strong sales management and negotiation abilities.
Good business acumen.
Proven technical project management skills.
Qualifications & Experience
Bachelor s degree in IT Computer Science or related field.
Minimum of 3 years experience in the ICT sector.
Professional certification in Cisco Networking (CCNA or higher).
How to Apply
Qualified candidates should send their updated CV and a brief profile including salary expectations to with the subject line Technical ICT Delivery Service Manager Application
2 years in admin or related role.
Education
Related Diploma/Degree
Employment Type
Full Time
