Customer Relationship Officer -Ukunda,Kwale

Mombasa - Kenya

Monthly Salary: 40000 - 40000

Experience Required: 1-3years

Posted on: 16-08-2025

Vacancies: 1 Vacancy

Job Summary

Job Overview

We are looking for a customer relationship for our client a growing social enterprise in the renewable energy sector. The role involves conducting effective after-sales visits to onboard customers ensure correct product usage supporting repayment compliance and encouraging fuel reordering. This position requires strong communication skills field mobility and the ability to build trust with customers to reduce loan default risk.

Key responsibilities

Post Sale Visit

Collaborate with Call center agents & Adoption coordinator to pre plan 1st after sale customer visit
Ensure proper pre onboarding exercise including ( companys connect app tutorial Stove lighting)
Execute after sale user visit as scheduled and assigned by the Adoption coordinator to effectively onboard the customer and provide (Product knowledge Credit obligation how to order fuel and Sync)
Company User - Product check list. Adoption agents will be responsible for a Pre onboarding check list to assess customer readiness to use the one stove and with any knowledge gaps

Post Onboarding visit

Own the customer syncing and fuel re ordering - follow up by checking on customer product usage assess customer fuel needs and support with syncing and fueling
Credit journey - Support consumer finance call center with customer weekly payments - prompt follow up - leave flyer / Credit journey card (calendar) to ensure payment dates are well understood
Soft touch maintenance - upskill customer on all soft touch one preventative maintenance - Fan clog stove cooling how to charge battery
Customer feedback - customer satisfaction scoring - product & support

Customer Self Service

Support or coordinate customer - self service (syncing fueling payment) prior to handing over to Call center and Consumer finance
Any other tasks assigned deemed necessary by management.

Requirements

Diploma or Bachelor s in Business Marketing or related field
Minimum 1 year of sales experience (preferably in telecom energy FMCG or consumer goods)
Proven communication negotiation and relationship-building skills
Self-motivated with a strong target-driven mindset
Comfortable working in the field and traveling to either Mombasa Kilifi or Kwale
Excellent negotiation conflict resolution and problem-solving skills.
Fluent in English & Kiswahili; knowledge of local dialects is a plus

A Bachelor s degree in Business, Marketing, or related fields, a Master\'s Degree is also desirable. Professional qualifications in Sales and Marketing. At least 10 years extensive experience in senior management level, preferably within the Energy sector. Experience in the Ugandan or East Africa petroleum industry shall be added advantage. Experience in managing budgets effectively, financial management, setting up effective metrics and business processes. Leadership experience with a thorough knowledge of marketing principles, product or service management, sales and business development, and is target driven with the ability to acquire and close contracts. Analytical skills and ability to interpret sales performance and market trend information. Proven ability and experience managing and leading high performance management teams to achieve significant sales revenue targets. Demonstrable experience in strategy planning and execution. The ability to understand changing market dynamics, translating them into an actionable strategy and implementing the strategy to achieve pre-set objectives. Demonstrated strong commercial acumen and a deep understanding of the strategic marketing and selling process.

Education

Bachelor s degree in business administration or Commerce/Economics

Job OverviewWe are looking for a customer relationship for our client a growing social enterprise in the renewable energy sector. The role involves conducting effective after-sales visits to onboard customers ensure correct product usage supporting repayment compliance and encouraging fuel reorderin...