IT Officer

Fairmont Mount Kenya Safari Club has been consistently ranked among the worlds finest earning a spot on the 2024 Travel Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Cond Nast Traveler as one of Africas top addition the hotel has been honored as Africas Leading Hotel by the World Travel Awards for the fourth consecutive year most recently in 2025.

We are seeking a dedicated IT Officer to support the hotels Information Technology operations in line with Accors IT policies and standards. The role focuses on ensuring smooth day-to-day IT operations providing user support maintaining hardware and software systems and safeguarding data security. The IT Officer will work closely with the IT Manager hotel leadership and various departments to ensure reliable efficient and secure use of technology that enhances both guest and staff experiences.

• Provide first-level IT support to hotel staff troubleshooting hardware software and network issues in a timely manner.

• Assist in the daily operation maintenance and monitoring of servers workstations POS systems PMS (Property Management System) and other hotel technology solutions.

• Support the IT Manager in the implementation of new systems upgrades and projects.

• Ensure data security by monitoring firewalls antivirus backups and user access rights.

• Maintain an up-to-date inventory of all IT hardware software licenses and accessories.

• Liaise with vendors and service providers for repairs installations and support.

• Train hotel staff on basic IT system usage data protection and IT best practices.

• Monitor internet email and system usage in compliance with hotel and group IT policies.

• Ensure business continuity through proactive system checks and disaster recovery preparedness.

• Document incidents resolutions and recurring IT issues for reporting to the IT Manager.

Qualifications :

• Extensive experience (minimum 3 years) in a luxury or upscale hotel environment with at least 2 years in a similar leadership role.
• Bachelors degree or diploma in Information Technology Computer Science or a related field.
• Experience with network infrastructure server maintenance cloud systems and data security.
• Strong knowledge of Windows and Linux operating systems networking and server administration.
• Hands-on experience with hotel systems such as PMS POS and accounting applications (Opera Micros)
• Proven ability to lead IT projects manage vendors and budgets and support end-users across multiple departments.
• Exceptional leadership and team management abilities. 
• Strong problem-solving and communication skills.
• Excellent communication and interpersonal abilities with the capacity to interact effectively with guests staff and other stakeholders.
• Strong problem-solving and decision-making capabilities with the ability to address challenges proactively and effectively.
• Experience working with multinational teams and regional/global IT support structures is an added advantage.

Additional Information :

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.

Remote Work :

No

Employment Type :

Full-time