Principal Engagement Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
What you get to do in this role:
The Principal Engagement Manager oversees the on time on budget delivery of the defined solution scope to meet the customers desired results. This requires the EM to complete the project following ServiceNows leading practice methodology NowCreate working in collaboration with the customer project team and any involved partner ensuring governance is followed to gain team member support for the project including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks tracking actual progress and managing deviations through appropriate measures.
- Lead the delivery team throughout the engagement often in collaboration with a services partner.
- Manage the engagement governance timeline scope risk change management resourcing reporting and financials.
- Work with the Sales Account Team partner and customer to understand the customer and the engagement; including challenges partners issues and value being delivered.
- Understand the goals and align the deliverables accordingly.
- Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement including long-term customer success.
- Be the single contact to encourage collaboration and customer agreement on proposed solutions.
- Mentor Customer Outcomes or Partner team members to achieve the engagements deliverables and promote the customers desired results.
- Identify gaps between actuals and plan of record proposing solutions and driving resolutions.
- Lead the delivery team throughout complex programs often with multiple workstreams and in collaboration with a services partner.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 12 years progressive experience as part of a professional services organization; or equivalent education/experience
- Ability to travel up to 20%
- Creativity with comfort running projects independently
- Experience driving complex issues through analysis and resolution
- Experience working collaboratively
- ServiceNow certifications in aligned workflow
- Must be fluent in Japanese
- Must be authorized to work in Japan
FD21
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
