Customer Support Executive
Customer Support Executive
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Job Description
Company Overview
VSC Placement is a leading recruitment agency focused on connecting talent with opportunity. Our mission is to empower businesses by providing highly qualified professionals who align with their organizational needs. We value integrity commitment and excellence fostering a culture that promotes teamwork and growth for both our clients and our candidates. Joining VSC Placement means becoming part of a dynamic environment dedicated to delivering exceptional service and results.
Role Responsibilities
- Provide exceptional customer support via phone email and in-person interactions.
- Assist customers in resolving their queries effectively and efficiently.
- Maintain detailed records of customer interactions in the database.
- Identify customer needs and recommend appropriate solutions.
- Follow up with customers to ensure their issues have been resolved.
- Work collaboratively with other team members to improve service processes.
- Conduct product demonstrations and provide training to customers.
- Handle escalated customer complaints with professionalism and empathy.
- Stay updated on product knowledge and technical support resources.
- Assist in the development of customer support policies and procedures.
- Participate in team meetings and training sessions.
- Gather customer feedback for continuous improvement.
- Support sales efforts by identifying potential upsell opportunities.
- Ensure customer satisfaction at all times.
- Meet performance metrics and customer service goals.
Qualifications
- 12th pass and graduate both can apply
- Proven experience in customer support or related field.
- Strong communication skills in English.
- Ability to handle a high volume of inquiries.
- Excellent problem-solving skills.
- Familiarity with customer support software.
- Knowledge of basic IT troubleshooting.
- Ability to work in a fast-paced environment.
- Exceptional time management skills.
- Ability to work independently and as part of a team.
- Strong attention to detail.
- Customer-centric attitude.
- Prior experience in an on-site customer support role preferred.
- Willingness to learn and adapt to new systems.
- Experience in training others is a plus.
- Availability to work flexible hours as needed.
This on-site Customer Support Executive position at VSC Placement offers an excellent opportunity to be part of a dedicated team that values customer satisfaction and professional growth. If you are passionate about helping others and have the skills we are looking for we would love to hear from you!
communication skills,customer support,training others,adaptability,problem-solving,multitasking,availability,customer-centric attitude,it troubleshooting,team collaboration,customer service,communication,time management,customer support software,empathy,technical support
Employment Type
Full Time
