End User Device Engineering and Executive Support L3
End User Device Engineering and Executive Support L3
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Job Title: End User Device Engineering and Executive Support L3 (Mac & Windows)
Location: Fort Worth TX (Onsite from Day 1)
Job Type: Contract
Experience: 10 Years
Work Hours: 9:00 AM 5:00 PM CST 40 hours/week
Role Overview: We are seeking two highly skilled Subject Matter Experts (SMEs)-one specializing in macOS and the other in Windows OS with strong Mobile Device Management (MDM) experience. The ideal candidate will be a Level 3 End User Device Engineer with deep technical expertise and a passion for delivering white-glove executive support.
Key Responsibilities:
Executive Technical Support
- Provide hands-on and remote support for Windows/macOS devices (laptops desktops tablets smartphones)
- Resolve executive-level IT incidents with minimal disruption
- Act as the primary IT contact for senior leadership
System Administration & Troubleshooting
- Install configure and maintain Windows 10/11 and macOS systems
- Support Microsoft 365 Adobe Suite Citrix and specialized tools
- Troubleshoot network VPN email printing and video conferencing issues
- Manage mobile devices (iOS/Android) and perform hardware upgrades
Security & Compliance
- Enforce endpoint protection disk encryption and antivirus protocols
- Ensure compliance with enterprise security standards
Collaboration & Communication
- Work closely with Network Systems and Security teams
- Communicate technical concepts clearly to non-technical stakeholders
Advanced Engineering Duties:
- Lead lifecycle management of Mac and Windows endpoints
- Design and implement automated provisioning (Intune SCCM Jamf Pro)
- Develop standardized configurations and group policies
- Package and deploy applications across platforms
- Automate tasks using PowerShell Bash Python AppleScript
- Monitor performance and optimize device reliability
- Conduct root cause analysis and implement long-term solutions
Required Skills & Qualifications:
- 5 years in Desktop/IT Support with VIP experience
- Expert-level knowledge of Windows 10/11 and macOS (Ventura Sonoma)
- Strong MDM experience (Intune Jamf Pro Apple DEP)
- Familiarity with ServiceNow Jira and other ticketing systems
- Excellent problem-solving and communication skills
- Ability to work onsite in Fort Worth TX
Skill Matrix (Self-Rating Required):
- Mobile Device Management
- SCCM
- macOS
- Windows OS
- VIP Support
- L3 Support
Employment Type
Full-time
