Staff Machine Learning Engineer
Staff Machine Learning Engineer
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Job Description
As a Staff Machine Learning Engineer you will be responsible for leading the design development and implementation of AI-driven solutions in ServiceNows AI Agents Engineering platform team. You will play a critical role in shaping the future of conversational AI by building enterprise level platforms with advanced natural language processing and LLM powered applications.
This role requires both deep technical expertise and strategic leadership you will guide solution architecture mentor engineers and drive innovation in areas such as agent memory orchestration and evaluation. The ideal candidate is a strategic thinker sharp problem solver and hands on technologist with a passion for building scalable high performance AI solutions.
Key Responsibilities
- Lead the design and architecture of Agentic AI solutions including agent reasoning memory and orchestration pipelines.
- Own end-to-end solution delivery design development optimization and deployment of AI/ML systems ensuring scalability reliability and performance.
- Build and refine AI applications using modern frameworks (LangChain LangGraph OpenAI/Anthropic SDKs/APIs) with strong focus on prompt engineering and pipeline optimization.
- Provide technical leadership mentor engineers review code set best practices and foster a culture of innovation and collaboration.
- Work closely with data scientists product managers Architectes and leadership to translate business requirements into technical solutions with measurable impact.
- Stay at the forefront of emerging LLM/Agentic AI advancements integrating new techniques into the platform.
- Publish and share insights (internally and externally) through blogs presentations or papers to advance thought leadership in LLM and Agentic AI.
Qualifications :
To be successful in this role you have
- Experience with methods of training and fine-tuning large language models such as distillation supervised fine-tuning and policy optimization
- Experience in using AI Productivity tools such as Cursor Windsurf etc. is a plus or nice to have
- 8 years of experience designing and implementing complex enterprise applications with proven success in conversational AI and NLP platforms.
- Experience developing LLM-based features. Experience in prompt engineering is a plus or nice to have.
- Strong development skills in Java and Python (production-grade AI systems).
- Expertise in LLM powered applications including LangChain LangGraph and OpenAI/Anthropic APIs.
- Deep understanding of Agentic reasoning pipelines evaluation frameworks and advanced NLP techniques.
- Strong problem solving abilities with a bias for action customer first mindset and ability to work in fast paced environments.
- Analytical expertise in evaluating model performance optimizing inference costs and improving system efficiency.
- Proven ability to translate complex AI concepts into business value and communicate effectively with technical and non-technical stakeholders.
- Experience providing technical leadership and guiding successful AI/ML engineering projects.
- Bonus: Publications technical blogs or open-source contributions in LLM/AI.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
