Guest Service Associate - Front Office
Guest Service Associate - Front Office
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a dedicated and customer-focused Guest Service Associate to join our Front Office team in Novotel Chennai Chamiers Road India. As the first point of contact for our guests you will play a crucial role in ensuring exceptional service and creating memorable experiences for all visitors to our hotel.
- Greet and welcome guests upon arrival providing a warm and professional first impression
- Handle check-in and check-out procedures efficiently ensuring all necessary information is accurately recorded
- Respond promptly to guest inquiries requests and concerns demonstrating a commitment to customer satisfaction
- Coordinate with other departments to fulfill guest needs and resolve any issues that may arise
- Manage reservations room assignments and billing processes using hotel management software
- Maintain a clean and organized front desk area ensuring all necessary materials are readily available
- Assist with concierge services providing information about local attractions transportation and dining options
- Monitor guest accounts and handle financial transactions accurately
- Participate in regular team meetings to discuss service improvements and operational updates
- Ensure compliance with hotel policies safety regulations and security procedures
- Assist in emergency situations and support the implementation of crisis management protocols when necessary
Qualifications :
- Bachelors degree in Hotel Management or related field
- Strong communication and interpersonal skills with the ability to interact professionally with guests from diverse backgrounds
- Excellent attention to detail and organizational skills
- Proven ability to multitask and remain calm under pressure in a fast-paced environment
- Customer-centric mindset with a passion for delivering exceptional service
- Proficiency in hotel management software (e.g. Opera PMS)
- Problem-solving skills and the ability to make decisions independently
- Flexibility to work different shifts including weekends and holidays
- Previous experience in the hospitality industry is preferred
- Multilingual skills are a plus
- Ability to work collaboratively as part of a team
- Professional appearance and demeanor
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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