Incubation Associate, North Sumatera (Contract Based)
Incubation Associate, North Sumatera (Contract Based)
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Job Description
Get to Know the Team
You will sit within the Merchant Operational team in GrabFood Northern Sumatra. It is an established team responsible for leading crucial projects that affect the lives of our partners in Northern Sumatra. Your team will be made up of different functions focusing on Merchants and Engagement. If you are looking for an opportunity to work with some of the brightest minds in this industry and affect society then you should join our team!
Get to Know the Role
Part of the core GrabFood Northern Sumatra Team. Support the City General Manager and Merchant Operations team to improve the Grab merchant experience from identifying merchants pain points developing training materials and initiatives to improve merchant activation and engagement online and offline. You will be reporting to the manager and the role will be fully onsite. The role will be contract.
The Critical Tasks You Will Perform
- Lead the Merchant Operations team to provide a world-class experience for merchants.
- Build excellent workflows to improve operational processes and merchant engagement experience.
- Manage smooth running of merchant community operations.
- Work with multiple stakeholders to support SMB merchant incubation and support.
- Oversee project management and reporting.
- Educate and train Grab merchant-partners about the latest product features through clear and engaging communication plans and webinars.
- Lead the team in organizing offline events gatherings and city-focused projects.
Qualifications :
What Essential Skills You Will Need
- A minimum of Bachelors Degree 3 years of experience in Operations
- Ability to speak Bahasa & English
- Experienced in planning and building complex tasks.
- Experienced in processing and translating data into insights that will be used to address merchant pain points and improve the merchant experience.
- Experience on using Microsoft Office.
- Placement in Medan and flexibility to travel around cities in Northern Sumatra.
Additional Information :
Life at Grab
We care about your well-being at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
