Customer Support Specialist
Customer Support Specialist
Posted on :
20-08-2025
Employer Active
1 Vacancy
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Job Description
- To monitor multiple ticket dashboards;
- To handle end users queries on incoming and ensure prompt response;
- To coordinate with other departments operators users about any service irregularities or other informational requirements and cooperate with 2nd line Technical Support;
- To sustain discipline in the tickets;
- To verify and ensure the quality of operators Live casino service from the end users perspective;
- To communicate with operators and handle incoming requests via e-mail and systems trained;
- To perform initial technical game logs investigation basing on the information in Evolution systems;
- To mediate between Technical Department and operators and to keep operators informed about any service irregularities;
- To provide resolutions of the investigated cases to the operators.
Qualifications :
- Secondary education;
- For External Candidates 1 year of experience in the Customer Support/Experience field with a background in customer communication
- For Internal Candidates 6 Months work experience as the Live support specialist; 1 year work experience for Chat Moderators;
- Full Professional Proficiency in English;
- Experience with standard software applications including MS Office Windows etc;
- The ability to accurately fulfil the direct management orders and work tasks;
- The ability to work in a team;
- The ability to work in shifts (including night);
- Detail-oriented;
- Customer-oriented;
- Good communication skills;
- Problem solving skills;
Additional Information :
If you are interested please apply by adding your CV in English until September 1st 2025.
The purpose of processing personal data which candidate submits to Evolution Georgia is to manage applications in view of possible pre-selection and further recruitment at Evolution. All personal data collected will only be used for this purpose and will in no case be transmitted to any third party without your consent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Department / Functional Area
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