Group Coordinator - Sofitel Nile Downtown
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Job Description
The Hotel Group Coordinator is responsible for supporting the sales and events team by coordinating and managing group bookings from initial inquiry through execution. This role ensures a seamless experience for group clients by handling communication logistics room blocks and event details while maintaining a high level of customer service and organizational accuracy.
Serve as the primary liaison between group clients and hotel departments (sales front office catering housekeeping etc.).
Manage all aspects of group room blocks including setting up group codes tracking pick-up reports processing rooming lists and ensuring contractual obligations are met.
Coordinate group arrivals and departures ensuring all details are communicated clearly to operational departments.
Assist the Sales and Events team in preparing proposals contracts banquet event orders (BEOs) and related documentation.
Maintain accurate records of group bookings in the hotels CRM or property management system (e.g. Opera Delphi Salesforce).
Respond promptly to group inquiries requests for information and changes in a courteous and professional manner.
Collaborate with revenue management to ensure optimal room block management and group rate integrity.
Attend internal meetings to review upcoming groups and contribute to successful execution.
Support on-site group events as needed including client greetings meeting room inspections or last-minute adjustments.
Ensure billing accuracy by coordinating with accounting and reviewing group folios and charges.
Qualifications :
- Bachelors degree in Hospitality Business or related field preferred
- 12 years of experience in hospitality or event coordination preferably in a hotel environment
- Proficient in Microsoft Office Suite and hotel systems (as Opera Delphi or similar).
- Exceptional organizational skills with a keen attention to detail.
- Strong communication and interpersonal skills.
- Ability to multitask prioritize workload and remain calm under pressure
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
