Associate - Operations
Associate - Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Roles & Responsibilities:
- Role involves handling inbound calls from customers
- Agents to resolve queries on their accounts
- Role requires providing excellent customer service on queries related to processing insurance policy related transactions new business renewals amendment enquiries etc. received from Customers
- Agents should meet/exceed business KRAs - NPS Quality Productivity AHT or any other metrics specified by Business
- Process should be ok with working in 24* 7 environment spilt offs and rotational shifts. Willing to work from office.
Skills required:
- Solutions mind-set helping nature passion to drive excellent customer experienceAbility to adapt self with the team in-case of adversity business challenges/requirement
- The ability to demonstrate working in a positive and fulfilling work environment with minimal supervision
- High proficiency in verbal and written English (a neutral accent is preferred as customers are based in the US)
- Strong ability to multi-tasking
- Efficient in internet computer usage typing and web-based application skills
- High attention to detail and accuracy
Essential: Numeracy Products & Telephone etiquette
Qualifications :
Experience of minimum 1 year of contact center experience is required
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
