Spanish Bilingual Customer Support Specialist
Spanish Bilingual Customer Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
This is a remote position.
Join a growing healthcare marketing company that supports medical practices and helps improve patient care.
In this role you ll use your bilingual Spanish English skills to assist patients and ensure they receive quality healthcare. We provide full training and opportunities for growth in a specialized healthcare setting.
As the first point of contact you ll handle patient calls schedule appointments and use modern healthcare technology all while gaining valuable skills in medical triage and administration.
Responsibilities
Answer incoming phone calls for the healthcare practice professionally in both Spanish and English
Perform medical triage to assess the urgency of patient calls and determine appropriate response protocols including for emergencies
Schedule and reschedule patient appointments efficiently using EMR systems or scheduling platforms such as Calendly
Provide accurate and empathetic customer support answering patient questions about medical services procedures and practice information
Handle appointment-setting requests with precision and attention to patient needs
Communicate professionally and empathetically with patients experiencing various medical concerns
Follow established protocols for emergency situations such as bleeding shortness of breath or other urgent medical needs
Maintain strict patient confidentiality standards and professional phone etiquette at all times
Work seamlessly with various software tools including RingCentral phone systems and medical scheduling platforms
Requirements
Fluent bilingual communication skills in Spanish and English with excellent verbal abilities in both languages
Strong customer support and administrative experience preferably in healthcare or professional service environments
Professional home office setup with reliable high-speed internet and a completely quiet background environment
Demonstrated common sense and strong willingness to learn medical protocols procedures and emergency response guidelines
Proactive and intelligent approach to problem-solving with the ability to think quickly in various situations
Ability to remain calm professional and empathetic when handling medical emergencies or assisting stressed patients
Previous phone-based customer service experience with a proven track record of excellence
Comfortable learning and adapting to various software tools and medical systems
Strong organizational skills and attention to detail for accurate appointment scheduling and patient information management
Independent Contractor Perks
HMO coverage for eligible locations
Permanent work-from-home arrangement
Immediate hiring
Fluent bilingual communication skills in Spanish and English, with excellent verbal abilities in both languages Strong customer support and administrative experience, preferably in healthcare or professional service environments Professional home office setup with reliable high-speed internet and a completely quiet background environment Demonstrated common sense and strong willingness to learn medical protocols, procedures, and emergency response guidelines Proactive and intelligent approach to problem-solving, with the ability to think quickly in various situations Ability to remain calm, professional, and empathetic when handling medical emergencies or assisting stressed patients Previous phone-based customer service experience with a proven track record of excellence Comfortable learning and adapting to various software tools and medical systems Strong organizational skills and attention to detail for accurate appointment scheduling and patient information management
Education
N/A
Employment Type
Full Time
