David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a Surveillance Controller for their Gaming studios in Bogota Colombia.
Position: Surveillance Controller
Location: Bogota Colombia
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Monitor live operations in real time to identify irregular or high-risk activity.
- Ensure compliance with security protocols operational standards and fairness in processes.
- Detect and escalate unusual patterns behaviors or technical concerns according to internal procedures.
- Collect and consolidate monitoring data for analysis and reporting.
- Collaborate with risk compliance and operations teams to evaluate potential threats and maintain integrity of operations.
- Prepare clear reports on trends irregularities or emerging risks.
- Maintain strict confidentiality and uphold professional integrity.
- Communicate findings effectively with internal teams and external stakeholders as needed.
- Support daily operational tasks and assist with initiatives led by supervisors or managers.
- Accurately document observations incidents and process deviations.
REQUIREMENTS:
- Native or fluent in English (C1 level) with strong proficiency in both written and spoken communication.
- Recent graduate or final-year student in a technical analytical or business-related field.
- Strong analytical skills with the ability to identify patterns and assess to work in rotating shifts including nights and weekends within a 24/7 environment.
- High attention to detail and ability to work under pressure.
- Strong organizational and time-management skills.
- Commitment to ethical standards and confidentiality.
- Proficiency with Microsoft Office tools (Excel Word Outlook).
- Familiarity with monitoring tools surveillance systems or risk-assessment technologies.
BENEFITS:
- Comprehensive training and professional development opportunities.
- Competitive compensation with shift allowance where applicable.
- Exposure to a fast-paced technology-driven environment.
- Opportunities for career growth and cross-department collaboration.
- Supportive team culture with mentorship from experienced professionals.
- Health and wellness initiatives.
- Company events and team-building activities.