Graphic Designer Customer Success Support 16203
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role: Graphic Designer & Customer Success Specialist
Priority Location: Latin America
Working Hours: Monday-Friday 40hrs/week with overlap in US and Perth Timezone
Type of job: Fully Remote
Salary Range:
The final offer is at the clients discretion and will depend on the candidates interview result skills and experience.
About the Role: This pivotal role blends high-level Graphic Design expertise with essential Customer Support and Success functions. You will be vital in ensuring the delivery of visually compelling high-quality engagement hubs that directly address client needs and align with Komos platform capabilities. We view our designers as a first line of customers directly contributing to client satisfaction and platform success.
Key Responsibilities:
- Design and Production: Collaborate with the Design Studio team to create and implement visually appealing platform-native engagement hubs for clients.
- Customer Success Support: Provide dedicated design services and rapidly address design-related client queries working closely with the U.S.-based Customer Success team.
- Platform Engagement: Utilize a deep understanding of the platforms features to enhance user experience and ensure design implementation is effective.
- Team Collaboration: Participate in regular team sync-ups including stand-ups and training requiring a mandatory 1-2 hour overlap with the US timezone and Perth (UTC8) time zone for seamless global alignment.
- Ad-hoc Design: Assist with various additional design requests such as presentations internal communications and marketing collateral.
Required Experience & Skills:
- Experience: Minimum 5 years of professional experience in Graphic Design.
- Software Proficiency: Demonstrated proficiency in leading design tools; Figma or equivalent is strongly preferred.
- Communication: Strong verbal and written communication skills for liaising effectively with diverse internal and external stakeholders across multiple time zones.
- Environment: Proven ability to work independently and adapt quickly to a demanding fast-paced startup-like environment.
- Time Zone: Must be available to ensure a 12 hour daily overlap with both US and Perth Australia time zones.
Nice to Have Skills:
- Previous professional experience in a customer-facing or customer support-integrated design role.
- Familiarity with digital marketing tools content management systems or engagement platforms.
Success Metrics
- Design Quality: Assessed through measurable client feedback and internal team evaluations.
- Timeliness: Delivery of design projects and responsiveness to client and Customer Success requests within agreed-upon timelines.
Hiring Process & Timeline
- Screening Call: Initial discussion with the Marketing Manager.
- Skills Test: A practical exercise utilizing the engagement platform to evaluate technical and creative skills.
- Final Interview: Meeting with key team members to assess fit and collaboration potentia
Key Skills
- Graphic Design
- Photography
- Adobe Acrobat
- HTML5
- Layout Design
- Adobe Creative Suite
- Web Design
- Adobe Dreamweaver
- Adobe Photoshop
- Adobe Illustrator
- CorelDraw
- Adobe Indesign
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
