Assistant Director, Front Office

Job Duties Include: 

As the Assistant Director of Front Office you are a senior leader in the Front Office department and directly lead the Front Office department inclusive of the Front Desk Royal Service Guest Services and Deloitte University teams. 

• Oversee the Front Office daily operations exemplifying the values of a service focused organization 
• Frequent and direct contact with guests both in proactive and recovery situations 
• Regular coaching of leaders and front line employees to optimize performance. Participating in interviewing recruiting and selection of new team members. Complete workforce planning including scheduling payroll and recruitment.  
• Overseeing adherence to brand guidelines LQA standards and loyalty programming. 
• Oversee group arrivals ensuring all requirements outlined on the resume are executed. Attending pre-cons resume meeting and representing the Front Office as a whole. 
• Lead monthly departmental meetings communicating goals to increase colleague engagement service scores and overall productivity. 
• Thorough knowledge of emergency procedures ( Emergency Preparedness Manual ) and general crisis situation procedures 

Qualifications :

• Excellent knowledge of Rooms division operations. Knowledge of Micros Fidelio Opera and Microsoft Office Applications 
• Minimum of two years as a manager within the Front Office at a mid-sized to large hotel 
• Leadership experience in a unionized environment  
• Highly organized career and result oriented with the ability to be flexible with hours days off assignments and additional duties 
• Diploma/Degree in Hotel Management an asset 

Physical Aspects of position: 

• Frequent standing and walking throughout shift 
• Frequent lifting and carrying up to 30 lbs 
• Constant kneeling pushing pulling lifting 
• Frequent ascending or descending ladders stairs and ramps 

Additional Information :

Whats in it for you 

• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness Sustainability and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun and we invite you to be a part of it. If you are passionate about hospitality driven by excellence and eager to contribute to an esteemed institution we want to hear from you. Join us and help shape the future of one of Torontos most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:  

Our Commitment to Diversity & Inclusion: At Fairmont Royal York we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we provide equal access to opportunities. We welcome applications from all qualified candidates.

Remote Work :

No

Employment Type :

Full-time