Telephony Systems Design Engineer - Cisco,VoIP,SIP, PBX
Telephony Systems Design Engineer - Cisco,VoIP,SIP, PBX
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Job Description
Competencies: Microsoft Test Management Avaya Aura BT Enterprise Telephony IT ISCNSData NetworkCisco
Experience (Years): 8-10
We are seeking a skilled and motivated Telephony Telecom Engineer to design implement and maintain enterprise telecommunication systems.
This role involves working with VoIP PBX SIP trunking and unified communications platforms to ensure reliable and scalable voice services across the organization.
Key Responsibilities:
Design configure and maintain telephony systems including VoIP PBX and SIP-based platforms.
Manage telecom infrastructure including call routing trunking and number provisioning.
Collaborate with vendors and carriers to troubleshoot and resolve service issues.
Monitor system performance and implement upgrades or optimizations as needed.
Ensure compliance with telecom regulations and internal security policies.
Provide technical support and training to end-users and IT staff.
Maintain documentation for system configurations processes and troubleshooting guides.
Participate in telecom-related projects including migrations expansions and integrations with other IT systems.
Required Qualifications: Bachelors degree in Telecommunications Computer Science or related field (or equivalent experience).
3 years of experience in telecom engineering or voice network administration.
Hands-on experience with VoIP systems (e.g. Cisco Avaya Mitel Microsoft Teams Voice).
Strong understanding of SIP RTP TCPIP and other telecom protocols.
Experience with telecom carrier services and number porting.
Familiarity with network monitoring and diagnostic tools (e.g. Wireshark).
Excellent problem-solving and communication skills.
Preferred Qualifications Certifications such as CCNA Voice Avaya Certified Specialist or Microsoft Teams Voice Engineer.
Experience with cloud-based telephony solutions (e.g. RingCentral Zoom Phone).
Knowledge of ITIL practices and service management.
Experience with call center technologies and integrations.
Working Conditions Hybrid or on-site work environment depending on organizational needs.
May require occasional travel to remote offices or data centers.
On-call support rotation may be required.
Experience (Years): 8-10 Essential Skills: Hands-on working experience architecting Guidewire ClaimCenter solutions, including customization and integration. Guidewire certification is a technologies of interest: Guidewire Cloud, Salesforce CRM, legacy modernization, and AWS. Proven knowledge & architecture experience in, architecture (digital / digital marketing / micro / macro / monolithic services, APIs), application integration, service-oriented architecture, event-driven architecture, application architecture, distributed architecture, data architecture and experience with modelling languages & techniques. Can quickly comprehend the functions and capabilities of new technologies. Can understand the long-term ("big picture") and short-term perspectives of situations. Strong technical background (platforms, languages, protocols, frameworks, open source, etc.).Experience with architecture frameworks (TOGAF) & architecture certifications a in engaging and supporting claims teams and understanding their day-to-day operations in the P&C insurance space. Open and clear connect with the business, telecom, infrastructure, security, audit, vendors, and software engineering. Driven by challenges and , proactive and a motivation for on security standard methodologies and understand the impacts it can have on a working in a constantly evolving technological excellent teammate who demonstrates leadership. Comfortable speaking with all levels of the organization and different audiences.
Employment Type
Full Time
