Customer Service Consultant
Customer Service Consultant
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Job Description
Key responsibilities will include:
- proactively managing assigned customers;
- ensuring a superior level of customer service to facilitate client access to Medilaws Independent Medical Exams and other Medilaw services according to the clients needs;
- promptly answering the phone to all clients and managing appointments and appointment related inquiries in line with Medilaw procedures;
- delivering superior customer service & client liaison to our key stakeholders;
- actively promoting new products/services to assigned existing clients.
Qualifications :
In order to be successful you must have the following:
- Minimum 2 years of experience in an inbound/outbound phone based customer service role (preferably in the medical or insurance industry);
- Be highly organised and able to multi-task effectively;
- Excellent attention to detail;
- A problem solving and proactive attitude;
- Strong Office 365 skills; proficiency in Word and Excel strong numeracy skills accurate data entry and typing skills and strong database management skills;
- A proven ability to work within a team;
- Knowledge of medical terminology workers compensation personal injury; processes/legislation medicolegal and/ or life insurance industry experience would be desirable but not essential. #Medilaw
Additional Information :
Why join us
- Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel) Novated Leasing Salary Packaging Employment Assistance Program Paid Parental Leave & Purchased Leave.
- Employee Referral Program Be rewarded for successfully recommending great talent.
- Thorough induction ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.
You are welcome here.
Our fast-growing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
