Front Office Manager
Front Office Manager
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Job Description
As Front Office Manager you will lead the heart of our guest experience driving your team to deliver genuine personalised luxury at every interaction. Youll create a culture where your people feel inspired supported and motivated to deliver their very best every day. Calm confident and composed under pressure youll set the standard for professionalism warmth and attention to detail.
This role is a rare opportunity to make your mark in a prestigious luxury property shaping both the guest journey and your teams growth. As part of Australias largest hotel group Accor youll have access to future pathways into senior leadership while making a tangible impact on the success of our hotel today.
Key Responsibilities:
Lead mentor and engage the Front Office team to create a positive high-performing culture.
Inspire your team to deliver authentic thoughtful and seamless guest experiences.
Act as a calm and confident role model guiding your team through busy or challenging moments with composure and focus.
Oversee guest arrivals and departures ensuring each interaction reflects true luxury service standards.
Provide regular coaching and constructive feedback to support individual and team development.
Handle guest feedback and concerns with empathy professionalism and a solutions-first approach.
Collaborate with other hotel departments to ensure smooth operations and a cohesive guest experience.
Implement training and development initiatives that empower your team to exceed expectations.
Build lasting relationships with VIPs and returning guests ensuring they feel recognised and valued.
Monitor and manage Front Office operations with efficiency and attention to detail.
Be flexible and available across a rotating roster of mornings evenings and overnights to maintain service excellence.
Qualifications :
Proven experience as a Front Office Manager in a luxury hotel environment.
A confident and supportive leader with a track record of engaging mentoring and developing teams.
A calm and composed presence under pressure with excellent problem-solving skills.
Exceptional interpersonal and communication skills to inspire your team and connect authentically with guests.
Strong organisational and time-management abilities to manage competing priorities.
An energetic team-focused and proactive attitude.
Natural ability to build trust and maintain strong relationships with both guests and colleagues.
Prior experience with Opera Cloud PMS will be highly regarded.
Additional Information :
Whats in it for you...
Great benefits worldwide discounts on accommodation and food & beverage from day one
Chadstone Shopping Centre team discounts
Free nights accommodation on your work anniversary
Discounted health insurance and a free confidential Employee Assistance Program
A vibrant supportive team culture in one of Melbournes most iconic luxury hotels
Easy location avoid the CBD commute and work close to home in the citys south-east
Access to award-winning training development and genuine career growth with Accor
Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We cant wait to welcome you!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
