Principal Advanced Services Engineer, CSS Tech Delivery, Database

Are you a creative engineer who loves a challenge Solve the complex puzzles youve been dreaming of as our Advanced Services Engineer. If you have a passion for innovation in tech we want you on our team!

Oracle is a technology leader thats changing how the world does business and ourCustomer Success Services (CSS) team supports over 6000 companies around the looking for an experienced and self-motivated engineer to work on customer premises in the Berlin areaas our Database Infrastructure the team of highly skilled technical experts who build and maintain our clients technical landscapes through tailored support services.

As a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - IC4

As an Advisory Systems Engineer you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown) critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis you will be expected to work with very limited guidance from management. Further the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

We also use

• Exadata and Oracle Database Appliance (ODA)
• Oracle DBA and Oracle Secure Backup (OSB)
• OCI Unix Linux Solaris and ZFS Storage
• Real Application Clusters and Grid Infrastructure
• Enterprise Manager OEM and Grid Control
• Oracle VM Directory Server and ASM
• Network switches protocols and security
• Load balancer Java xml SQL shell scripting

What we will offer you

A competitive salary with exciting benefits

• Flexible and remote working
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical life insurance and access to retirement planning
• An inclusive culture that celebrates what makes you unique

At Oracle we dont just respect differences we celebrate them. We believe that innovation starts with inclusion and that to create the future we need people with a diverse set of backgrounds perspectives and abilities. Thats why were committed to creating a workplace where all kinds of people can do their best work. When everyones voice is heard and valued were inspired to go beyond whats been done before.
Level - IC4