Program Manager, Public Services
Program Manager, Public Services
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Job Description
Requisition ID: 18814
Department: Ottawa Public Library
Service: Branch Operations
Branch:Public Services 1 - BE CP CB FH HA
Employment Type: 1 Full-time Permanent
Work Hours: 35.00/hours per week
Affiliation: MPE
Salary Information: $113700.86 - $143798.20 annually (2025 rates of pay)
Location: Kanata Sr. Ctr. 2500 Campeau Drive
City: Ottawa ON
Job Category: Ottawa Public Library
Application Close:04/09/2025
JOB SUMMARY
Ottawa Public Library (OPL) provides accessible innovative library and information services throughout the City of Ottawa that meet the unique needs of diverse communities delivered through a range of vehicles and reflecting a citizen-centred approach.
You are responsible for the planning co-ordinated development management and implementation of customer-centric public library activities programs services and initiatives consistent with corporate strategic direction and corporate vision. You provide professional leadership and coordination in the planning implementation and administration of library service policies and programs for the Ottawa Public Library (33 branches mobile and digital services and alternative services). You are also responsible for establishing and maintaining positive client relationships with internal and external management and stakeholders.
You are the Ottawa Public Library lead in the planning development and implementation of:
- Public library services to meet the needs of branches in their catchment area which includes responsibility for clusters of between 3 -10 library-branch clusters or 2 library branches and alternative services (including kiosks bookmobile and alternate forms of service delivery accessibility and homebound services);
- Strategic partnerships and corporate projects as assigned;
- Identification of emerging needs in branch cluster and in collaboration with centralized services development of appropriate system-wide responses
- Relationship building and maintenance with community partners local councillors OPL clients local Friends chapters;
- Service excellence strategies that support and grow employees and ensure recognized effective and efficient customer service.
- Effective and efficient management of branch cluster operations and associate budgets
- Assistance to the Division Manager with strategic plans and policy-development
You are also responsible for developing and monitoring operating budgets and for managing the human resources of the unit including hiring termination performance management and discipline of staff as necessary.
EDUCATION AND EXPERIENCE
Completion of 4 year university degree in business administration or a related field.
Masters degree in Library and/or Information Science from an accredited school is desirable
Minimum of 5 years of experience in library service activities including a minimum of 5 years in the management of human resources and/or external contract resources and management of operating and capital budgets preferably in a municipal setting.
KNOWLEDGE
- General knowledge of the Ottawa Public Library and City of Ottawa and of corporate and departmental policies and procedures
- Articulates the mission vision and values of the library organization
- General understanding of governance structures between the public library and the City of Ottawa
- Recognizes the benefits of change and understands the principles processes and responsibilities for managing organizational change
- Legislation policies regulations guidelines and operational procedures relevant to the operational area including the Public Libraries Act and the Municipal Freedom of Information and Protection of Privacy Act Copyright Act and Access for Ontarians with Disabilities Act
- Must be familiar with and adhere to the principles of intellectual freedom
- Project management principles and application
- Contract document preparation the tendering process and supervision of field services
- Supervisory experience and motivational techniques. Working knowledge of corporate human resource policies practices and collective agreements related to managing in a unionized environment including hiring dismissal performance management and the grievance procedure
- Financial management practices and budget processes
- Methods used to deal with the media in a professional manner
- Standards specific to specialty area
- Equipment operation specific to specialty area
- Computer applications including MS Office SAP and integrated library systems
- Must possess the training experience and knowledge to organize the work and its performance.
- Must be familiar with all applicable health and safety legislation have knowledge of any potential or actual danger to health or safety in the work place and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.
COMPETENCIES SKILLS AND ABILITIES
Core Behaviours
Core behaviours define the Citys expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the Citys culture and values and guide all our present and future activities. Every employee is encouraged to learn embody and demonstrate these core behaviours.
Review the Core Behaviours.
Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.
Review the Leadership Competencies.
WHAT YOU NEED TO KNOW
- Language Requirement:English oral reading writing
- Additional vacancies may occur during the competition process.
- Alternative educational credentials combined with job-related experience demonstrated performance and ability may be considered in lieu of stated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous Black and other racialized communities persons with disabilities women and non-binary persons persons of all ethnic origins religions sexual orientations classes gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The Ottawa Public Library provides accommodation to applicants during all parts of the hiring process upon request. If contacted to proceed to the selection process please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at extension 12211 or via email at .
Required Experience:
Manager
Employment Type
Full Time
