Associate Director, Student Services

The University of Tasmania acknowledges the palawa/pakana and Gadigal/Wangal people as the traditional custodians of the land sea and waters of the areas upon which we live and work. We recognise their valuable contributions and deep connection to country and pay respect to Elders past and present.

• Champion the delivery of critical services and strategic projects across all areas of Student Services.
• Drive initiatives that enhance the quality and consistency of the student experience.
• Collaborate with stakeholders to ensure alignment with institutional goals and student needs.

The Opportunity

We are seeking a visionary and strategic leader to join our Student Services portfolio as theAssociate Director Student Services - a newly created position designed to elevate the student experience across the University. This role is a key member of the leadership team responsible for driving a seamless and integrated journey for students from enquiry through to graduation.

Working collaboratively across Divisions and Academic Units the role will lead both strategic and operational initiatives that align with the Universitys mission and respond to the evolving needs of future and current students. The role will foster a culture of continuous improvement collaboration and student-centric decision-making to deliver transformative educational outcomes for and from Tasmania. Lead a high-performing team which delivers cross-functional support for all areas of the portfolio providing executive support analytics reporting and system support to enhance service delivery performance governance and project prioritisation. The role will act as a senior delegate for Student Services supporting the Executive Director and functional Managers to ensure integrated and seamless service delivery.

Whats Required

• Demonstrated high level leadership experience in student experience across a variety of University contexts with proven success in leading and implementing transformational change initiatives preferably within University settings with the capability to lead complex programs of work necessary to achieve strategic targets.
• Proven track record in stakeholder engagement and relationship management with the ability to influence and collaborate effectively at various levels of seniority while negotiating a range of conflicting demands and priorities in a complex internal and external environment.
• Detailed knowledge and understanding of the national and international higher education sector and regulatory environment including legislative and compliance requirements which govern University systems and processes with a demonstrated ability to translate into institutional procedures and processes.
• A proven ability to design new solutions service models and ways of working within compliance guard rails to respond to emerging trends and student needs as a result of a changing higher education landscape (e.g. Universities Accord).
• Strong analytical and problem-solving skills with the capacity to utilise qualitative and quantitative data driven insights together with appreciation of University systems and their capabilities to inform decision making and drive continuous improvement in processes service model redesign and solve complex problems/issues to drive positive organisational culture.
• Proven operational project and change management experience with ability to manage and prioritise effectively in a demanding and dynamic work environment.
• Demonstrated experience in leading mentoring and developing high-performing teams fostering a culture of collaboration innovation and excellence.
• Exceptional interpersonal conflict resolution and negotiation skills with a recent record of successful collaborative practice and capacity to work constructively with a wide and diverse range of stakeholders.

Whats on Offer

This is a full-time position based in Tasmania in either Hobart Launceston or return for your experience youll have access an array of staff benefits and discounts including.

• 26 Weeks paid parental leave for primary care givers
• 17% Superannuation contribution
• Health and fitness membership options
• Accommodation and Car Hire discounts
• Health Insurance and Banking
• Novated Leasing

How to Apply

If this role is of interest we look forward to hearing from you.

• Please provide your up-to-date resume with a 1-2 page cover letter outlining your motivation for the role and how your skills and experience align.
• For further information about this position please contact
• Applications for this role will close 11:55pm Sunday 7^th September 2025

Position Description- Associate Director Student Services -

To be eligible for this position you are required to have Australian citizenship permanent residence or a current valid visa that allows you to fulfill the requirements of this r