German Airline Customer Support in Malta
German Airline Customer Support in Malta
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Salary Not Disclosed
1 Vacancy
Job Description
Kickstart Your Career in Airline Customer Support!
Do you have a passion for travel and a talent for delivering exceptional customer service Join our team as an Airline Support Specialist and assist passengers from across the globe while gaining valuable experience in the fast-paced aviation industry.
Role Overview:
As an Airline Support Specialist youll handle customer inquiries related to flight bookings schedule changes cancellations and travel policies through multiple channelsincluding phone chat email and social media. Youll guide passengers through booking options provide clear information on fares and baggage and ensure a smooth stress-free travel experience. With comprehensive training and ongoing support youll be part of a high-energy team dedicated to world-class service.
Key Responsibilities:
- Provide professional timely support across phone chat email and social platforms
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Assist customers with booking flights making changes or processing cancellations
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Clearly explain fares baggage allowances policies and special services
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Help passengers with questions about check-in boarding and travel requirements
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Offer recommendations for routes upgrades and travel options
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Collaborate with internal teams to resolve escalated or complex cases
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Maintain accurate records of customer interactions and outcomes
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Stay informed on airline policies promotions and travel regulations
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Take part in continuous training to build skills and grow within the role
Requirements:
- Fluent in German (C2 level)
- Fluent in English (C1 level)
- EU citizenship or Maltese Residency Card
- 0-1 year experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Attractive Salary: We offer a salary that reflects your skills and commitment
- Language Bonus: Receive an additional bonus for your proficiency in Italian
- Performance Bonus: Earn extra rewards based on your individual success
- Health and Life Insurance: Enjoy comprehensive coverage for your well-being
Onsite Work: Engage and grow in a collaborative office environment
Ready to take off with the International Airline Support Project Apply today and well reach out to you soon!
Employment Type
Full Time
