Head of E-Commerce Product Operations
Head of E-Commerce Product Operations
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Job Description
Head of Product & Operations This could be your next big move.
Full-Time Remote-Friendly Core Hours: 09:00-17:00 EST
Our client a US-based innovator in personalized childrens books is on a mission to put kids at the heart of their own stories. By blending the magic of human storytelling with the power of AI-driven personalization they create unforgettable adventures where every child is the hero.
Theyre now looking for a strategic hands-on leader to drive both the product roadmap and operational engine behind these experiences.
In this role you will:
- Lead Operations at Scale
Oversee the full book production lifecycle by managing a remote team of virtual assistants.
Youll optimize and scale our human-in-the-loop pipeline with a focus on reducing end-to-end production time and minimizing reorder/rework rates - Own the Product Roadmap
Identify and prioritize story themes and product features using market trends user insights and both qualitative and quantitative research.
Your success will be measured by the timely rollout of new titles and features that delight customers and meet business goals. - Drive Process Excellence
Create and maintain SOPs training materials and QA systems to ensure consistently high-quality output throughout every stage of production.
Improving rework rates and workflow consistency will be core to your impact. - Measure What Matters
Define and track operational metrics such as turnaround time and rework rates. Youll build dashboards to surface insights and drive continuous improvement across production performance. - Collaborate Cross-Functionally
Work closely with engineering design customer support and marketing to enhance the customization experience and ensure smooth on-time product launches with minimal operational friction.
What were looking for:
- 5 years of experience in product management operations or a related leadership role
- Solid background managing e-commerce workflows or human-in-the-loop systems
- Familiarity with Asana Jira or other project management tools
- Data-savvy with a knack for building and interpreting dashboards
- Proven success leading remote teams and working cross-functionally
- Passion for building magical user-centric products in an iterative environment
- Strong command of English (written & spoken).
Bonus Points if You Have:
- Experience in childrens content publishing or digital storytelling
- Exposure to AI-powered platforms or digital asset management tools
- Hands-on involvement in market research and experimentation methods
Why join this team
- Help shape the future of personalized storytelling
- Work in a creative experimentation-driven culture
- Lead from anywhere with a remote-friendly setup
- Be part of a mission that brings joy to kids around the world
- Enjoy autonomy purpose and a chance to make a real impact
Sound like you Apply now and write the next chapter.
Employment Type
Full Time
