LMS Specialist - Reporting and Helpdesk
LMS Specialist - Reporting and Helpdesk
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Job Description
Recruitment Fraud Alert
Weve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information such as your social security number.
What to know:
- Commvault doesnotconduct interviews by email or text.
- We will never ask you to submit sensitive documents (including banking information SSN etc) before your first day.
If you suspect a recruiting scam please contact us at
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover take action and rapidly recover from cyberattacks keeping data safe and businesses resilient. The companys unique AI-powered platform combines best-in-class data protection exceptional data security advanced data intelligence and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years more than 100000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks improve governance and do more with data.
Commvault is worlds most powerful backup and recovery software in the cloud and on any infrastructure helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes in all industries to protect access and Share all their data- anywhere and anytime.
As an organization we committed to a great work culture that embraces our values and promote professional growth. Our vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers business forward. Were all about getting the job done and having FUN doing it. As vaulters we pride ourselves on transparency integrity and respect in everything that we do. NOW is the time to join a growing company with strong roots where you can take on your new challenge.
Job Description Overview:
Your Mission: As an Enablement Specialist youll be instrumental in supporting our learning ecosystem. Youll primarily focus on content and system management data analytics helpdesk support content quality control and improving learners experience. Youll also collaborate closely with Instructional Designers identifying and resolving any issues to ensure the publication of high-quality error-free training content in the learning management systems.
What youll do
- Verify the content and publish it in Enablement systems with standard operating procedure (SOP) ensuring glitch-free navigation of the courses for the learners.
- Report on enablement KPIs including content consumption satisfaction scores attendance for events accreditation and other programs to stakeholders participants and leaders.
- Draw Program insights like content consumption across various types of learners topmost consumed content and top drivers of the helpdesk tickets to take data driven actions and improve the learners experience.
- Keep track of all the released content and ensure seamless discoverability with proper tagging/indexing.
- Own what and whereabouts of the Technical Enablement content for swiftly sharing it with the learners struggling to find the content.
- Liaison with the Subject Matter experts and the persona-specific enablement leaders to triage and resolve the Enablement helpdesk tickets.
- Create Standard Operating Procedures (SOP) documents for publishing various types of content and resolving advanced helpdesk tickets.
- Post program recordings decks and related materials to team sites and company intranet and communicate availability to stakeholders and participants.
- Provide audio/video editing and content publishing support as needed for high priority short turnaround projects.
- Contribute to content design templates and best practices to improve the quality and adoption of enablement content.
Who you are
- 2-4 years of overall experience in IT industry as a system administrator preferably for Learning Management Systems.
- Must have experience in one of the Learning Management Systems like Docebo Cornerstone Showpad Axonify Vimeo etc.
- Must have excellent data analytics skills along with proficiency in tools like Advanced Microsoft Excel and PowerBI. Experience in Salesforce reporting with be a plus.
- Good hands-on experience with Microsoft office suite including MS Word PowerPoint Teams Slack Sharepoint Outlook and Onedrive.
- Experience with Helpdesk systems like Solarwinds is a plus.
- Experience/knowledge of video editing and packaging skills and software like Articulate Storyline Camtasia Adobe Premier etc. is a big plus
- Knowledge of Commvault product is a plus.
#LI-VK1
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvaults goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault please email For any inquiries not related to an accommodation please reach out to.
Required Experience:
Unclear Seniority
Employment Type
Full Time
