Call Center Service Desk Trainer - Clark, Pampanga
Call Center Service Desk Trainer - Clark, Pampanga
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position: Account/Process Trainer - Service Desk Financial (Clark) Onsite
Benefits:
- Quarterly performance bonuses
- Excellent career development opportunities and fast-track progression
- Support for a healthy work-life balance
- Free HMO and life insurance coverage for the employee and two dependents
- Located within the Central Business District area
- Certified as a great place to work
Responsibilities:
Training Needs Analysis:
- Accurately identify training requirements.
- Provide follow-up support on the floor to reinforce learning and enhance performance.
Curriculum and Course Design:
- Demonstrate comprehensive understanding of course development methodologies from start to finish.
Content Development:
- Show expertise in content creation and ensure the application of appropriate development methodologies.
Course Delivery:
- Utilize effective training techniques and methods for delivering sessions.
Research Methodology:
- Have basic knowledge of research principles to conduct research ethically and effectively with guidance.
Partnerships:
- Collaborate closely with various functions and stakeholders.
- Communicate effectively across different cultures with client teams.
People Management:
- Build and lead cross-cultural teams.
- Manage conflicts effectively.
Planning Organizing and Administrative Skills:
- Handle administrative tasks such as attendance tracking agent evaluations training feedback utilization reports scheduling and coordination with TIG/Facilities.
- Efficiently schedule training sessions optimizing available resources.
- Ensure training plans and delivery are completed on schedule.
- Identify opportunities to increase process and team efficiencies.
Requirements:
- Bachelors degree in any field
- Minimum of 4 years of total BPO experience with at least 2 years as a trainer within BPO or shared services
- Background or knowledge in Tech Support or Service Desk roles
- Excellent verbal and written communication skills
- Willing to work in shifting schedules in Clark
- Able to work onsite
Employment Type
Full Time
