Manage complex overdue accounts cash application and manual billing while resolving customer disputes to maintain strong financial health.

Act as a subject matter expert for collections providing analytical support and independent resolution of escalated or high-risk accounts.

Collaborate with internal teams to optimize collections processes ensure timely and accurate payments and drive continuous improvement in Invoice-to-Cash (I2C) metrics.

Key Responsibilities may include:

• Independently manage communication with customers to collect overdue invoices utilizing various methods such as calls emails and written correspondence while maintaining accurate documentation of all interactions.
• Perform cash application tasks including bank statement uploads payment allocations resolving unidentified amounts and cleaning up unallocated cash via internal tools such as Salesforce or SAP.
• Handle escalated and complex customer disputes working closely with internal teams (Sales Finance Credit and Customer Service) to resolve issues efficiently and enhance customer satisfaction.
• Conduct account reconciliations maintain accurate customer contact details and manage actions such as activating suspending or making accounts dormant in alignment with company policies.
• Prepare and analyze reports (e.g. aging reports cash application status dispute tracking) to provide insights and drive improvements in collections strategies and I2C performance metrics such as DTP aged debt and cash collection.
• Support legal and pre-legal processes including preparing final demands liaising with external lawyers and addressing legal portfolio cases as needed.
• Manage payment plans and ensure compliance with government or regulatory rules where applicable working proactively to minimize risks related to rejected or returned invoices.
• Drive process improvements and contribute to strategic I2C initiatives by collaborating with internal teams providing feedback and implementing enhancements to streamline operations and optimize outcomes.
• Participate in global or regional projects to share best practices and contribute to the continuous improvement of collections processes.

min 3 years work experience

experience handle min 600 customer account

advantage if got knowledge in SAP system Sales forces

Remote Type

Skills to succeed in the role

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

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