Customer Service Representative
Customer Service Representative
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Job Description
Join Envalior - Imagine The Future!
Are you passionate about sales & marketing and really want to contribute to this in a very challenging business At Envalior we are seeking a talented Account Manager to join our Japan commercial team.
At Envalior the future of high-performance materials isnt just being shaped; its being pioneered. A belief in fostering an environment where every voice is heard and ideas are valued is integral to our culture. Empowerment is the driving force behind our pioneering spirit allowing our teams to take initiative explore new solutions and revel in the thrill of constant innovation.
Join us and be a part of a team committed to making a positive impactwhere safety sustainability collaboration and empowerment intersect to drive innovation.
IMAGINE THE FUTURE WITH ENVALIOR
As our Customer Service Representative you will be responsible for the defining setting up and running a company-wide long-term awareness and training program the role helps in fostering a culture of cybersecurity awareness among employees.
Your key responsibilities will be
Customer Service
- Ensure an excellent level of service is provided to Customers and that orders are received processed & executed in an accurate & timely manner. Full compliance with Envalior proxy & policies in order processing.
- Practices/procedures that best meet customers needs & at the same time be consistent with corporate requirement. Consolidate short terms forecasts / orders received from Customers / Distributors & submit to Demand Chain planner.
- Coordination between Finance Dept. and Customers for Overdues prior to planning dispatches.
- Register complaint in CRM and send the complaint confirmation and 8D reports to customer.
- Keep track of complaints in the system and ensure that customer is well communicated.
- Ensuring FG Inventory Levels at W/Hs
- Tracking Forecast received from Customers/BDMs and follow up for orders based on the forecast.
- Ensuring all documentation is completed in case of exports and coordination with CHA & Forwarder for bookings.
- Tracking of Proof of Exports for Physical Exports & Sez.
- Driving the CSL implementation with customers
- Convincing and Onboarding customer on Customer Portal.
- Uploading shipping documents in Citi Direct (Bank) portal for exports transaction and resolved queries raised by Bank if any.
CSR Role in SAP
Responsible for the customer sales prices.
Responsible for processing sales ordersDebit /Credit notes/Return orders including checks on availability allocation and credit limit.
Responsible for entering orders on the back order list.
Responsible for the timely preparation of order confirmations and dispatch details to customers.
Responsible for monitoring order status (e.g. interrupted or incomplete orders and back orders).
Initiate workflow for Customer Master creation/extension/changes in PANDA tool/Sharepoint
Requirements
THE IDEAL CANDIDATE
- Commerce graduate Post graduation in Business Management with Sales/Mktg International Trade.
- Ability to work within multicultural and international environment
- Excellent Inter-personal & communication skills.
- Good knowledge of ERP systems SAP SD module.
- Plus 2 years of experience in Supply Chain function specialising in Customer service / Planning.
Benefits
Competitive Compensation
Join us at Envalior and enjoy competitive compensation packages inclusive of a global bonus program and individual performance bonuses ensuring your hard work is recognized and rewarded.
Comprehensive Benefits
Your well-being matters to us. At Envalior we provide an array of benefits supporting your financial security health and overall well-being. This includes retirement plans health programs life insurance and comprehensive medical care.
Work-Life Balance & Flexibility
Maintain a healthy balance between work and personal life with Envaliors commitment to supporting your schedule.
Training & Development Opportunities
At Envalior your growth matters. We encourage and invest in your professional and personal development. We support our employees in their growth and personal development through ongoing investment in their knowledge and skills via training coaching and mentoring.
Diversity & Inclusion
At Envalior our people drive our success so its only right that we provide a diverse and inclusive working environment and foster a culture of belonging openness and respect. We value diversity as a cornerstone of our success. We are committed to nurturing and empowering every individual to reach their full potential.
APPLY NOW!
Ready to pioneer change with Envalior Join us in our mission to drive innovation sustainability and excellence. Apply today and become a part of our transformative journey towards a more sustainable future.
Submit your application online by sending your CV and motivation letter in English through our career portal. If you have any questions feel free to connect directly with our recruiter at
Envalior is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability you may contact us at
OUR HERITAGE
With a combined heritage of over 100 years Envalior brings together two established global materials players: DSM Engineering Materials and LANXESS High Performance Materials. Our unique combined portfolio of longstanding material- application- and design expertise enables our customers to develop and launch sustainable future-proof designs. Envalior is the brand new materials powerhouse that was Launched in early 2023.
We aim to be a global leader in sustainable and high-performance engineering materials. We imagine the future by shaping the world of today and tomorrow. Were conscious that this is both a privilege and a responsibility so when we imagine the future were guided by our key values to help us create a better world.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
