Were looking for a Business Development Intern to provide exceptional analytical customer support for our major clients. This role requires a proactive approach to optimizing support flows adapting to platform policy changes and delivering data-driven insights to enhance our customer support strategy.
What Youll Do
- Provide high-quality creative and analytical customer support for e-commerce projects going beyond copy-paste templates to deliver real consulting-level assistance.
- Design and execute flexible customer operations tailored to diverse product categories and customer wants.
- Proactively respond to frequent changes in platform policies and optimize support flows accordingly through self-driven analysis.
- Collect and report relevant information such as product details competitor CS strategies and platform operational updates to help improve support strategy.
- Follow up with the team to obtain comprehensive sales supporting documents (Contracts Liquidation Invoice prepare payment & PO for KOL clients etc.)
- Support other tasks assign by line manager
Who You Are
- A recognized University Degree
- Strong logical thinking and problem-solving skills in customer interaction scenarios.
- Ability to proactively gather and synthesize information and design optimal customer support operations.
- Native-level Vietnamese and business-level English communication skills
- Self-driven attitude with the flexibility to adapt to a fast-changing environment
- Prior experience in customer support or e-commerce operations (including internships or part-time roles)
- Experience in creating manuals improving FAQs or driving operational improvements
- Market research or customer insight analysis experience
- Interest in the Japanese market or national brand operations
Why Youll Love It
- Allowances:VND/month
- Good chance to explore new trends in the digital market
- Opportunity to learn and work with the most advanced advertising technology platforms
- Work in a professional active international and dynamic environment.
Required Experience:
Intern
Were looking for a Business Development Intern to provide exceptional analytical customer support for our major clients. This role requires a proactive approach to optimizing support flows adapting to platform policy changes and delivering data-driven insights to enhance our customer support strateg...
Were looking for a Business Development Intern to provide exceptional analytical customer support for our major clients. This role requires a proactive approach to optimizing support flows adapting to platform policy changes and delivering data-driven insights to enhance our customer support strategy.
What Youll Do
- Provide high-quality creative and analytical customer support for e-commerce projects going beyond copy-paste templates to deliver real consulting-level assistance.
- Design and execute flexible customer operations tailored to diverse product categories and customer wants.
- Proactively respond to frequent changes in platform policies and optimize support flows accordingly through self-driven analysis.
- Collect and report relevant information such as product details competitor CS strategies and platform operational updates to help improve support strategy.
- Follow up with the team to obtain comprehensive sales supporting documents (Contracts Liquidation Invoice prepare payment & PO for KOL clients etc.)
- Support other tasks assign by line manager
Who You Are
- A recognized University Degree
- Strong logical thinking and problem-solving skills in customer interaction scenarios.
- Ability to proactively gather and synthesize information and design optimal customer support operations.
- Native-level Vietnamese and business-level English communication skills
- Self-driven attitude with the flexibility to adapt to a fast-changing environment
- Prior experience in customer support or e-commerce operations (including internships or part-time roles)
- Experience in creating manuals improving FAQs or driving operational improvements
- Market research or customer insight analysis experience
- Interest in the Japanese market or national brand operations
Why Youll Love It
- Allowances:VND/month
- Good chance to explore new trends in the digital market
- Opportunity to learn and work with the most advanced advertising technology platforms
- Work in a professional active international and dynamic environment.
Required Experience:
Intern
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