Concierge, The Savoy Hotel
Concierge, The Savoy Hotel
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Job Description
Job Title: Concierge
Department: Concierge Front of House
Inspired & supported by: Head Concierge
Salary: 35434 (including service charge)
Your purpose will be: To deliver an exceptional seamless guest service experience creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty. You will specialise as a concierge whilst confidently taking on additional guest executive responsibilities as required to be an integral member of the team.
You will be accountable for:
- Passionately and expertly creating a 5 star luxury guest experience characterised by flawless efficiency and authentic emotional connection
- Taking ownership of any guest request which comes your way seeing it through until completion
- Maximising internal communication networks adapting to new working methods and supporting all key players to ensure a smooth guest journey
Your key responsibilities & contribution will be:
- Devising guest itineraries making bookings and reservations while providing relevant recommendations to surprise and delight. Ensuring accuracy in the recording and communication of bookings.
- Promoting and nurturing positive relationships in the local area strengthening our position in the marketplace
- Having a thorough knowledge of the local area
- Confidently assisting with elements of the front desk operation including arrivals check out and billing
- Assisting in providing in room/suite services butler services special/VIP room set ups amenities deliveries to rooms
- Driving revenue through upselling and cross selling.
- Communicating clearly with other teams and through RSM to ensure efficient service for our guests
- Seeking opportunities to surprise and delight our guests
- Meeting all service standards in every guest interaction
- Ensuring that deliveries for guests and colleagues are correctly recorded and delivered
- Ensuring the front hall is covered at all times and providing a warm welcome for all guests
- Paying keen attention to guest preferences and update profiles accordingly
- Flexibility to work different shifts including night shifts
Qualifications :
What you will need to do this role:
Essential:
- Minimum 3 years experience in a Concierge related role in a luxury hospitality environment
- Excellent communication skills both spoken and written with the ability to build rapport quickly and communicate well with people of all levels
- Enthusiastic and positive personality with the ability to build trusting relationships
- Ability to multi task and problem solve in a fast paced environment
- Keen eye for detail
- Previous experience of guest complaint handling and going the extra mile to meet guest needs
- Flexibility to work different shifts including night shifts
- Knowledge of OPERA PMS
Desirable:
- Knowledge of ALICE concierge system
Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues
Additional Information :
Whats in it for you
- Competitive salary pension and life assurance
- 3133 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts:
- Savoy Fairmont Raffles and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars Afternoon Tea spa florist and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access cycle-to-work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- English classes optician reimbursements and local discounts for F&B and retail
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
