Project Liaison Officer
Project Liaison Officer
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
3 months contract with local authority
The role involves serving as the main point of contact between residents and the Council for cyclical and major works projects. Responsibilities include managing communication responding to inquiries handling information related to capital schemes and leading the communication strategy for each assigned project. The position also involves designing and distributing communication materials addressing resident correspondence managing complaints and building relationships with various stakeholders. Other duties include working with Tenant Management Organizations and Resident Associations collaborating with contractor liaison officers conducting customer satisfaction surveys managing data input and organizing resident meetings.
Requirements
- Strong communication and interpersonal skills
- Ability to manage multiple projects and deadlines
- Knowledge of resident consultation processes
- Experience in handling complaints and resolving conflicts
- Familiarity with housing management and tenant organizations
- Proficiency in data management and report preparation
- Capability to chair meetings and provide accurate minutes
- Willingness to take legal action when necessary
Requirements: Knowledge and understanding of current issues relating to social housing and social housing repairs Experience in a contact centre environment handling high volume of calls Excellent communication skills and ability to provide high standard of customer care Ability to work proactively with team members to improve customer service delivery Familiarity with relevant legislation including the Data Protection Act and the Freedom of Information Act Willingness to work necessary shift patterns and provide cover for team members during periods of absence
Employment Type
Full Time
Key Skills
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