Associate Customer Support Scientist
Associate Customer Support Scientist
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$ 46000 - 57000
1 Vacancy
Job Description
At Azenta new ideas new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
All we accomplish is grounded in our core values of Customer Focus Achievement Accountability Teamwork Employee Value and Integrity
Job Title
Associate Customer Support ScientistJob Description
Position Title: Associate Customer Support Scientist
Location: South Plainfield New Jersey
Shift: M-F 9am-5pm
Intro
At Azenta new ideas new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington MA and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development clinical and advanced cell therapies for the industrys top pharmaceutical biotech academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis sample management and storage services informatics software and consumables with the largest installed base managing over 55 million samples globally.
What Youll Do
- Respond to customer inquiries across phone email and live chat channels in a professional efficient and courteous manner.
- Troubleshoot and resolve customer issues escalating complex cases as needed.
- Create update and validate customer records in CRM and ERP systems (e.g. Salesforce Oracle Cloud).
- Support account setup general account use and billing or payment issues.
- Identify and resolve customer data quality issues (duplicates inconsistencies outdated records).
- Collaborate cross-functionally with Finance Operations and Sales to resolve customer issues and ensure seamless customer interactions.
- Support internal project initiatives and follow them through to completion.
- Create and maintain support documentation SOPs FAQs and internal knowledge base articles.
What You Will Bring
- Bachelors degree in a related field or equivalent experience.
- 1 to 3 years of experience in customer service or support roles.
- Strong verbal and written communication skills.
- Strong problem-solving skills with a proactive mindset.
- High attention to detail and accuracy in data entry and record keeping.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- A team-oriented mindset and collaborative approach.
- Empathy patience and professionalism in customer interactions.
- Adaptability to new technologies and evolving business processes.
- Strong problem-solving skills with the ability to identify understand and resolve customer issues and data discrepancies effectively.
- This role is a Hybrid schedule: 4 days on-site 1 day remote (South Plainfield NJ).
- Its an Office environment with standard computer use.
- Specific vision abilities required by this job include close vision requirements due to computer work.
EOE M/F/Disabled/Vet
If any applicant is unable to complete an application or respond to a job opening because of a disability please email at for assistance.
Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race color age religion gender sexual orientation gender identity national origin disability or veteran status.
United States Base Compensation: $46000.00 - $57000.00The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience education (including licensure and certifications) qualifications performance and geographic location among other relevant business or organizational needs.
Required Experience:
IC
Employment Type
Full-Time
