Travel Consultant
Travel Consultant
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Job Description
Business Skills
* Travel management experience.
* Knowledge of reservation systems (GDS) IATA rules and basic faring.
Communication Skills
* Good verbal and written communication skills.
Personal Skills
* Pleasant personality.
* Willingness to learn and be a team player.
Education/Experience
Education
* GCE O Level with credit in English.
* Possess IATA-UFTAA Diploma preferably.
Experience
* 2 years experience in a similar capacity preferably in a travel industry.
Main responsibilities & duties
* Delight the traveler/travel arranger.
* Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
* Connect with the caller to build trust and credibility even if the person is unknown.
* Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.
* Build CWTs commercial value.
* Sell products that are of commercial value to CWT and contribute to CWTs profitability.
* Remain current on CWT products and initiatives that add value to each customer.
* Adapt and change as requirements of the business change.
* Strengthen the CWT brand.
* Represent the CWT brand in how you work on a day-to-day basis.
* Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business and our clients.
* Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special.
* Provide a full traveller services to corporate clients adhering to CWT procedures achieving/ exceeding KPI
* Comply with service level agreements.
* Ensure the use of scripting to complete reservation in accordance to the service standard set by the company.
* Ability to complete bookings with all basic requirements like seating meal and frequent flyer number with compliance to clients travel policy.
* Proficient in all reservation aspects like air hotel car insurance rail and ferry bookings through GDS and/or with consolidators.
* Provide clients with detailed information on visa requirements and ensure all bookings are being checked for visa requirements and coordinate with clients on the submission of visa.
* Ensure all transactions are being invoiced on a daily basis.
* Display a courteous and helpful manner at all times to both clients and colleagues.
* Use standard greetings of the company at all times.
* Travel Consultant
* Responsible for closure of simple issues in a timely manner escalate to your seniors for any unresolved issues.
* Senior Travel Consultant
* Responsible to gather findings on issues in a timely manner and assist Travel Consultant to resolve issues before escalating to Team Leader for any unresolved issues.
* Provide guidance to Travel Consultants e.g. on fare calculations customer services and Client Travel policy.
* Assist Team Leader in fostering a cohesive working relationship within the team.
Required Experience:
Contract
Employment Type
Full Time
