CRM Advisory Solution Consultant Public Sector (Singapore)

Overview
As a Solution Consultant for the Singapore Public Sector you will play a pivotal role in helping government agencies and statutory boards transform citizen services and operational efficiency through innovative CRM solutions. You will partner with Sales Product Management and Executive Leadership to deliver technical expertise and strategic guidance throughout the sales cycle. This role requires a deep understanding of Singapores public sector priorities compliance requirements and digital transformation initiatives.

What Youll Do

As a Public Sector Solution Consultant you will leverage your technical and domain expertise to develop position and deliver product-specific solutions during sales engagements while supporting quarterly and annual sales objectives for your territory.

Key responsibilities include:

• Partner with Sales as a trusted technical advisor and domain expert to support CRM solution sales for government agencies and statutory boards.
• Lead discovery workshops tailored to public sector needs uncovering challenges such as citizen engagement service delivery and compliance with Singapore Government Digital Services (SGDS) standards.
• Deliver compelling product demonstrations that showcase how our solutions align with Smart Nation initiatives Whole-of-Government (WOG) strategies and GovTech frameworks.
• Respond to technical and product-related inquiries from public sector customers partners and internal teams ensuring alignment with IMDA and PDPA compliance requirements.
• Collaborate with Product Management to provide feedback on enhancements that address unique public sector needs such as data sovereignty security and accessibility.
• Share best practices and reusable assets with peers to improve team efficiency and effectiveness in government-focused engagements.
• Stay informed on competitive landscape and regulatory changes including GovTech procurement guidelines and ICT standards.
• Represent the company at public sector events including government forums GovTech conferences and industry trade shows.

Qualifications :

What Were Looking For

To succeed in this role you should bring:

• CRM Expertise: Deep hands-on experience in CRM and customer experience with strong knowledge of service sales lead and opportunity management.
• AI Integration Mindset: Ability to leverage or critically evaluate AI in workflows decision-making and problem-solving within CRM contexts for government use cases. 
• Public Sector Experience: Proven track record engaging with Singapore government agencies statutory boards or GovTech projects.
• Regulatory Knowledge: Familiarity with PDPA IMDA guidelines and GovTech ICT standards.
• Communication Skills: Exceptional ability to translate complex technical concepts into clear business-oriented language for senior government stakeholders.
• Analytical & Problem-Solving Skills: Innovative thinker with a focus on process improvement and delivering citizen-centric value.
• Collaboration: Proven ability to work effectively in cross-functional global teams.
• Experience:
  • 7 years in pre-sales solution consulting or sales engineering.
  • Proficiency with ServiceNow or similar cloud-based platforms.
  • Experience working with Product Management Marketing Partners and Professional Services.
• Territory Management: Skilled in pipeline building and partnering with Sales to drive execution excellence.
• Flexibility: Willingness to travel as needed.

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time