work from home (married telecaller)
work from home (married telecaller)
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Telecaller also known as a Telemarketing Executive or Telesales Representative is a professional who communicates with potential and existing customers over the phone to promote products or services generate leads or provide customer support. They play a crucial role in building business-client relationships and driving sales through direct interaction.
Key Responsibilities of a Telecaller:
Outbound Calls:
Making a high volume of calls to potential customers to introduce products services or offers.
Inbound Calls:
Handling incoming calls from customers addressing their inquiries resolving complaints and providing support.
Lead Generation:
Identifying and qualifying potential customers by gathering information and assessing their needs.
Sales and Conversions:
Persuading customers to make purchases or schedule appointments ultimately contributing to sales targets.
Customer Relationship Management:
Building rapport with customers maintaining positive relationships and ensuring their satisfaction.
Product Knowledge:
Staying updated on product features benefits and pricing to effectively communicate with customers.
Maintaining Records:
Accurately documenting customer interactions call logs and other relevant information in databases or CRM systems.
Achieving Targets:
Meeting daily or weekly call targets sales goals and other performance metrics.
Following Scripts:
Adhering to telecalling scripts and company policies while maintaining professionalism.
Market Research:
Gathering customer feedback and market insights to identify trends and improve offerings.
Collaboration:
Working with sales and support teams to enhance customer experience and achieve organizational goals.
Essential Skills for Telecallers:
Communication Skills:
Excellent verbal and written communication skills including active listening and persuasive speaking.
Persuasion and Negotiation:
Ability to influence customers handle objections and close deals effectively.
Customer Service Orientation:
Empathy patience and problem-solving skills to address customer needs and build positive relationships.
Sales Acumen:
Understanding of sales processes strategies and techniques to drive conversions.
Time Management:
Ability to prioritize tasks manage call volume and meet deadlines efficiently.
Technical Proficiency:
Familiarity with CRM software telephone systems and other relevant technologies.
Adaptability:
Ability to adjust communication style and approach based on different situations and customer personalities.
Data Entry:
Accurate and efficient data entry skills to update customer records and maintain call logs.
HR
Employment Type
Full Time
Key Skills
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