Tech Support Intern
Tech Support Intern
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Job Description
Location: Pune (In-office)
Duration: 6 Months
Type: Full-Time Internship
Passionate about solving technical problems and supporting real-world SaaS users
As a Tech Support Intern at Bynry Inc. you will play a vital role in ensuring our utility customers have a smooth experience with Smart360 our smart cloud-based platform. Youll gain hands-on experience diagnosing and troubleshooting product and API issues managing technical onboarding tasks supporting data operations and contributing to internal tooling and documentation.
This is a launchpad for anyone interested in technical support SaaS platforms and customer-facing problem-solving!
Who Can Apply
We d love to hear from you if you:
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Are available for a full-time in-office internship
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Can start immediately and commit to a 6-month duration
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Are based in Pune or willing to relocate
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Have an interest in technical support SaaS products and cloud-based tools
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Enjoy investigating issues working with APIs and supporting product users
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Have a basic understanding of SQL Excel APIs and ticketing systems
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Are eager to learn new tools improve processes and take ownership of challenges
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Possess strong communication skills and a proactive mindset
Day-to-Day Responsibilities
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Diagnose and resolve Level 1 and Level 2 technical support issues
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Assist with onboarding new customers and data migration support
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Perform root cause analysis on recurring issues
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Troubleshoot application errors API failures and system performance issues
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Collaborate with engineering teams to replicate bugs and document findings
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Perform SQL queries for data validation and issue diagnosis
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Use Excel/Google Sheets for data cleaning analysis and reporting
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Manage and track issues in tools like Zammad Zendesk or Jira
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Maintain detailed technical documentation support FAQs and process guides
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Escalate high-impact issues while ensuring timely follow-ups based on SLAs
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Contribute to the improvement of tools documentation and support processes
What You ll Learn
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Real-world SaaS technical support workflows
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Hands-on exposure to ticketing systems and issue lifecycle
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Root cause analysis and API debugging
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Cross-functional communication with engineering and QA teams
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Writing effective technical documentation and support guides
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Technical onboarding strategies and troubleshooting best practices
Qualifications
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Pursuing or completed a degree in Computer Science IT or related field
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Basic knowledge of SQL APIs or any programming language
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Familiarity with tools like Postman Excel or Google Sheets
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Strong analytical and problem-solving skills
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Excellent verbal and written communication
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Willingness to learn and grow in a fast-paced environment
Skills You ll Use or Develop
Technical Skills
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SQL querying & data analysis
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API testing using tools like Postman
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Working with ticketing systems (Zammad Zendesk Jira)
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Excel/Google Sheets for technical operations
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Basic scripting or debugging skills (optional but a plus)
Soft Skills
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Technical communication
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Cross-team collaboration
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Customer-centric troubleshooting
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Documentation and process thinking
Why Bynry
At Bynry we re reshaping the utility sector with Smart360 a modern scalable platform that supports cities and communities. As a Technical Support Intern you ll contribute to meaningful work gain real industry exposure and grow with a team that values innovation ownership and learning.
If you re looking for a challenging hands-on technical internship in a dynamic SaaS company we re excited to meet you. Apply now and be part of something impactful!
google sheets,sql,technical support,debugging,data management,problem-solving,root cause analysis,api,communication,excel,data analysis,troubleshooting,postman,ticketing systems,apis
Employment Type
Full Time
