Our Hub88 TechOps team is growing and we are looking for a TechOps Support to join us on our journey!
Your day-to-day
- Coordinate configure onboard and support internal and external clients integrated to our platforms;
- Cooperate with other TechOps teams Supplier operations team the Product development teams Commercial team and Management;
- Respond to and resolve external and internal queries and incidents in a timely manner including on-call support out of business hours on a rotating roster;
- Investigate log and resolve identified issues and perform routine follow ups of escalated issues until resolution;
- Report and escalate any potential fraud or security issues.
Your background and mindset
- 1-3 years of experience as technical support application engineer or similar technical position;
- Pragmatic approach to problem solving;
- Attention to detail and precision;
- A team player and strong communicator with excellent interpersonal skills;
- Proactive adaptive with a customer-focused mindset;
- Exceptional verbal and written communication skills in English;
- Confidence with Excel/Google Sheets is a plus;
- Experience in igaming is a plus.
Please note we dont offer relocation support for this position!