Manager, Account management, RBS - Vendor Consultant Program
Manager, Account management, RBS - Vendor Consultant Program
Posted on :
25-08-2025
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1 Vacancy
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Job Description
About
strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.
About Our Business
Our team will be responsible for managing operational business metrics and related tasks for JP AVS vendors. Our goal is to achieve this through a dedicated team of vendor managers who will serve as the primary owners of the business metrics for their assigned vendors. You will be accountable for their output and for effectively managing the team.
Our primary customers are the vendors who subscribe to the AVS service with the aim of receiving customized support to drive their growth on the Amazon order to meet and exceed their expectations we are committed to delivering high-quality services by improving key business metrics that accelerate their success on Amazon.
About the Role
Manager Account Management
Manager Account Management leads a GL for the program through a team of 10 Account Manager. You will collaborate internally with leaders from Retail and Vendor Services teams and will be responsible for certain aspects of the vendors business with Amazon. Ideal incumbent in this role would always be on a lookout for opportunity to add value to Amazon retail business through serving Amazon vendors. You will be required to analyze data interact with cross functional teams recommend and pilot improvements that will help us serve our customers better inline with our goal to be the Earths Most Customer Centric Company.
Key job responsibilities
- You need to monitor and manage the achievement of business metrics for each team member and be accountable for the final results.
- You need to provide weekly reports to relevant internal teams.
- You need to periodically present reports to our vendors along with your team members.
- You need to coordinate internal and external resources to ensure the team can smoothly achieve its goals.
- You need to effectively manage the teams daily operations performance management and personnel management.
- Bachelors degree or higher
- 10 years of experience in service delivery operations or project management with the ability to thrive in a fast-paced metrics-driven environmentAccount management background is preferred
- At least 3 years of experience in people management and complex metrics management or in managing complex projects
- Exceptional written and oral communication skills in Japanese and strong reading and writing skills in English
- Strong communication and leadership abilities
- Able to work effectively in an ambiguous dynamic and fast-paced internet-speed environment with tight deadlines
- A genuine passion for delivering an outstanding customer experience
- Exceptional skills in data manipulation and analysis
- High attention to detail with a proven ability to manage multiple competing priorities simultaneously
- Relevant work experience
- Project management experience and a project management certification
- Lean Six Sigma certification
- Overseas work or study experience
- Experience or skills in an IT or engineering environment
- MBA
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.
About Our Business
Our team will be responsible for managing operational business metrics and related tasks for JP AVS vendors. Our goal is to achieve this through a dedicated team of vendor managers who will serve as the primary owners of the business metrics for their assigned vendors. You will be accountable for their output and for effectively managing the team.
Our primary customers are the vendors who subscribe to the AVS service with the aim of receiving customized support to drive their growth on the Amazon order to meet and exceed their expectations we are committed to delivering high-quality services by improving key business metrics that accelerate their success on Amazon.
About the Role
Manager Account Management
Manager Account Management leads a GL for the program through a team of 10 Account Manager. You will collaborate internally with leaders from Retail and Vendor Services teams and will be responsible for certain aspects of the vendors business with Amazon. Ideal incumbent in this role would always be on a lookout for opportunity to add value to Amazon retail business through serving Amazon vendors. You will be required to analyze data interact with cross functional teams recommend and pilot improvements that will help us serve our customers better inline with our goal to be the Earths Most Customer Centric Company.
Key job responsibilities
- You need to monitor and manage the achievement of business metrics for each team member and be accountable for the final results.
- You need to provide weekly reports to relevant internal teams.
- You need to periodically present reports to our vendors along with your team members.
- You need to coordinate internal and external resources to ensure the team can smoothly achieve its goals.
- You need to effectively manage the teams daily operations performance management and personnel management.
- Bachelors degree or higher
- 10 years of experience in service delivery operations or project management with the ability to thrive in a fast-paced metrics-driven environmentAccount management background is preferred
- At least 3 years of experience in people management and complex metrics management or in managing complex projects
- Exceptional written and oral communication skills in Japanese and strong reading and writing skills in English
- Strong communication and leadership abilities
- Able to work effectively in an ambiguous dynamic and fast-paced internet-speed environment with tight deadlines
- A genuine passion for delivering an outstanding customer experience
- Exceptional skills in data manipulation and analysis
- High attention to detail with a proven ability to manage multiple competing priorities simultaneously
- Relevant work experience
- Project management experience and a project management certification
- Lean Six Sigma certification
- Overseas work or study experience
- Experience or skills in an IT or engineering environment
- MBA
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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