German-speaking Customer Experience Specialist in Sofia, Bulgaria (hybrid)
German-speaking Customer Experience Specialist in Sofia, Bulgaria (hybrid)
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Job Description
Job Description
Our client is growing!
Our client is a genuine company producing innovative microdrinks microteas microlyte and microenergy drops. Focused on good health and sustainability you will enjoy being part of this great team!
Feeling excited Apply and become our new team member!
Your typical day:
As a Customer Experience Specialist you will be answering queries by clarifying the customers requests via phone e-mail and social media.
Typical cases would include delivery issues questions about product and content reimbursement and refund and payment methods.
It is a dynamic role that requires adaptability and a customer-oriented mindset to ensure that every customer interaction leaves a positive impression.
What you need to have is:
- Excellent communication skills
- Fluency in German both written and verbal
- Advanced knowledge of English both written and verbal
- Work experience in a customer experience center is an advantage
- Good typing and computer skills (MS Office applications)
- Be organized have decision-making and analytical skills
- Team player with a great attitude
- High school education
What can you expect:
- Full-time role with standard working hours Monday Friday from 10:00-19:00
- Competitive salary with monthly performance-based bonuses
- Convenient office location close to bus stations and the metro
- Comprehensive initial training and onboarding (fully paid by our client)
- Continuous training and upskilling programs
- Professional Development and Career Navigation programs to map out the steps in your desired development
- Health and Wellbeing initiatives
- Relocation support if needed (accommodation and travel expenses)
- Additional benefits including Health and Life Insurance Multisport card Transport allowance Bonus for important life events Additional paid leave for education Corporate discounts Company events and many more!
Experience the power of a game-changing career!
Are you looking for whats next Our client is a global technology and services leader that powers the brands of the future. They help well-known brands the ones you use every day improve their businesses with technology and integrated solutions in over 70 countries. They are proud to be recognized with awards such as Employer Brand Leader of the Year and Best Employer - Outsourcing year after year.
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400 partners in over 40 countries we have successfully helped more than 5400 candidates secure their dream jobs in industries such as customer service IT sales and finance.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
