Customer Service Representative
Customer Service Representative
Posted on :
25-08-2025
Employer Active
1 Vacancy
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Job Description
Summary
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Responsibilities
- Deliver prompt and professional solutions for customer inquiries via phone email online chat etc.
- Research prioritize and resolve customer issues in a timely and accurate fashion.
- Maintain documentation of customer inquiries and responses for future reference.
- Direct or route customer calls to appropriate personnel for assistance.
- Handle dissatisfied customers politely and professionally.
- Track and follow up all customer requests promptly.
- Maintain broad knowledge of all company products services and promotions.
- Identify and implement a new process plan to improve customer support service.
- Manage a large volume of customer calls in a friendly and courteous manner.
- Provide outstanding customer service.
- Greet and address customers in a friendly and respectful way.
- Maintain procedures and processes for first-level problem determination.
- Work with product and sales teams to address and resolve customer issues efficiently.
- Return customer calls promptly to ensure customer satisfaction.
Requirements
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment
- Professional telephone manner and email etiquette
- Ability to properly use a web browser
- Good problem-solving skills
- Must be a team player
- Good PC & data entry skills
- Strong interpersonal skills
- Requires high school education or general education degree (GED).
- Minimum of one (1) year use of Microsoft Excel and Outlook.
- Minimum of two (2) years of customer service experience.
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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