Steering & Planning Manager - Assistance
Steering & Planning Manager - Assistance
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Job Description
About the opportunity
We are seeking a highly driven Steering & Planning Manager to join our team in Berlin or Barcelona focusing on Customer Support Operational Excellence and Support Channels Strategy.
This role is ideal for someone who thrives in a fast-paced environment and is excited to help scale operations in alignment with N26s hyper-growth ambitions as a global fintech. Were looking for a hands-on problem solversomeone ready to roll up their sleeves and dive deep into all areas of the business to support millions of customers worldwide.
You will play a pivotal role in driving our growth expansion and ongoing compliance efforts by collaborating with both internal and external stakeholders to shape business strategies and enable operational change.
In this role you will report to the Head of Customer Support & Operations Enablement business domain and work closely with Product & Tech and Operations teams serving as one of their key business partners.
In this role you will:
- Lead continuous improvement initiatives by analyzing workflows and performance metrics to identify inefficiencies streamline processes implement automation and support scalable business growth.
- Define and prioritize projects setting timelines to achieve goals efficiently.
- Monitor KPIs and SLAs to ensure alignment with company objectives proactively reviewing data and performance insights.
- Develop business cases to evaluate the cost impact and value of new opportunities.
- Manage and maintain critical vendor and external service provider relationships ensuring strong collaboration performance tracking and compliance with SLAs and risk management protocols.
- Become a subject matter expert in some operational area by gaining a deep understanding of the infrastructure and related processes.
- Support strategic initiatives from design through execution and ongoing refinement.
- Serve as a central liaison for cross-functional teams including Product & Tech Data Operations Compliance Legal and Finance.
- Apply and advance key business skills such as data analysis vendor management stakeholder engagement and strategic project leadership.
What you need to be successful:
Background
- Bachelors degree in STEM Finance Accounting Economics Business Management or a related field from a top-tier university
- 4 years of experience in fast-paced environments such as fintech banking consulting startups or corporate strategy rolesideally within regulated industries or financial services
- Proven experience managing business process outsourcing and external vendors with strong collaboration across internal and external stakeholders
- Track record of successfully leading and implementing continuous improvement initiatives
- Strong understanding of scalable process design automation technologies and standardization best practices
- An analytical mindset to deconstruct complex problems with a focus on delivering data-driven impact
Skills
- Project management experience particularly in cross-functional teams with Product Tech or Operations
- Ability to collaborate effectively with diverse teams in a multicultural environment across various areas of expertise
- Comfortable working independently on compliance and regulatory-related topics and engaging with relevant stakeholders
- Excellent organizational skills and ability to manage multiple priorities under tight deadlines
- Agile mindset with strong problem-solving abilities and a proactive growth-oriented attitude
- Exceptional attention to detail and analytical skills; fluency in Excel and project management tools is essential
- Proficient in SQL and confident in working with data to drive decisions
- Strong storytelling and visual communication skills using PowerPoint
- Passion for the banking and fintech industry with a desire to deepen understanding of how N26 operates
- Experience with operational processes optimization and understanding key drivers of customer satisfaction are a plus
Traits
- Deep understanding of N26s business model and a desire to make a meaningful impact
- Thrive in fast-paced dynamic and high-pressure environments
- Demonstrate a strong bias for action and execution
- Open to giving and receiving clear direct and timely feedback
Whats in it for you:
- Accelerate your career growth by joining one of Europes most talked about disruptors .
- Employee benefits that range from a competitive personal development budget work from home budget discounts to fitness & wellness memberships language apps and public transportation.
- As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
- Additional day of annual leave for each year of service.
- A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities life experiences and family statuses.
- A relocation package with visa support for those who need it.
Who we are
N26 has reimagined banking for todays digital world. Technology and design empower everything we do and its how we are building the global banking platform the world loves to use.
Weve eliminated physical branches paperwork and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
We are headquartered in Berlin with offices in multiple cities across Europe including Vienna and Barcelona and a 1500-strong team of more than 80 nationalities.
Sounds good Apply now for this position.
Equal Opportunities:
We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.
We genuinely welcome and encourage applications from people of all backgrounds cultures genders sexual orientations abilities neurodiversities and ages. Were committed to creating an inclusive workspace where everyone feels valued and respected free from harassment and discrimination. If theres anything you need to make the application process work for you please let us know by reaching out to .
Visit our website to learn more about Diversity Equity & Inclusion at N26.
Required Experience:
Manager
Employment Type
Full Time
